Gaurav Regmi
Belmore,Australia
Summary
Passionate Hospitality personnel- experienced to deliver exceptional services to customer and endeavor brand goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Swissotel
Sydney CBD, NSW
06.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies. Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and conducted regular performance reviews for employees to identify areas of improvement, including daily tasks, projects and objectives.
Duty Manager
Meriton Suites
Pitt Street NSW Sydney, Australia
06.2022 - 06.2023
- Efficiently managed and liaised with different departments together to update and re-make established SOP's in order to run the operation smoothly
- Prepared and organized operational, financial reports as required and also motivated team to engage in creative culture for the success of the operation
- Assisted the team on taking flexible decisions, handling queries/ escalated internal complaints in a courteous manner, keeping record of each and confirming those are resolved.
Front Office Supervisor
Meriton Suites
Pitt Street NSW Sydney, Australia
05.2022 - 06.2022
- Oriented and formulated team goals, increased coordination together in a team of 15 and efficiently resolved any grievances received from guests that helped to multiply the brand goodwill
- Proficiently organized tasks, monitored and trained new teammates to uplift standard of the services.
Guest Service Officer
Hyatt Regency
NSW Sydney, Australia
05.2019 - 05.2022
- Performed proficient administrative role whilst handling online database systems for various services for guests as reserve, opera, Micros in a largest hotel of Australia with highest number of rooms (892 including standard to executive suites)
- Led and supervised well to a very wide- diversified team (30 staff) with exceptional services upon any shortcoming issues from guests during regular operations
- Stood up being supportive to the management even during the utmost low business during covid 19 and proactively responded to any emergencies following the established SOP.
Front Service (bell attendant)
Hyatt Regency
NSW Sydney, Australia
10.2018 - 05.2019
- Demonstrated strong operational skill to engage, led a team of 40 and assisted for smooth mass check in and check out for more than 400 guests together.
Education
Masters in Tourism and Hospitality -
International College of Management
11.2020
Skills
- Proactive and professional throughout any emergency tasks with established SOP
- Develop rapport with the customer, teammates and management hierarchy
- Role-player between diversified teams with managerial skills
- A fast learner and can do aptitude
- Willing to extend knowledge in different sectors
- Basic computer skills with Microsoft Office, Excel sheet, MS Word, MS Excel, MS PowerPoint, Google doc, Google Sheet
Language Competencies
- Nepali
- English
- Hindi
Personal Information
- Date of Birth: 05/23/1996
- Gender: Male
- Nationality: Nepalese
References
Available upon request
Timeline
Assistant Manager
Swissotel
06.2023 - Current
Duty Manager
Meriton Suites
06.2022 - 06.2023
Front Office Supervisor
Meriton Suites
05.2022 - 06.2022
Guest Service Officer
Hyatt Regency
05.2019 - 05.2022
Front Service (bell attendant)
Hyatt Regency
10.2018 - 05.2019
Masters in Tourism and Hospitality -
International College of Management
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