SANAMDEEP KAUR
Summerhill,TAS
Summary
Organized and highly skilled professional with the ability to consistently adapt to evolving accounting processes. Goal-oriented and resourceful with the ability to take initiative whilst working within a challenging and fast paced capacity. More than 2 years of experience in customer service. Good management and team leader skills. Accomplished Administrative Assistant with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.
Overview
11
11
years of professional experience
Work History
Administration Officer
Southern Cross Care
03.2022 - Current
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Managed daily payment processing and drafted related financial documents.
- Monitored and updated employee database and managed scheduling for team.
- Produced detailed reports to track trends and keep senior management informed.
Aviation Security Officer
ISS Facility Services
10.2021 - Current
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
Consumer Connect Banker
Westpac Banking
08.2022 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly.
- Responding to inbound calls and provide outstanding service to our banking customers over phone.
- Helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.
- Provide exceptional customer service and helping them proactively using internet banking.
- Providing simple solution to customer.
- Managed over 50 customer calls per day.
Customer Service Team Member
Woolworths Supermarket
06.2021 - 10.202
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Cross-trained and provided back up for customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Operated POS system to itemize and complete customer purchases.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended products to customers, thoroughly explaining details.
- Communicated professionally with colleagues, freelancers and clients.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Educated customers about billing, payment processing and support policies and procedures.
Disability Support Worker
Anglicare Tas
11.2020 - Current
- Providing physical assistance and support through safe manual handling techniques in accordance with manual handling plans.
- Assisting clients in meeting their personal needs such as toileting, showering, grooming and dressing in accordance with Client Plans.
- Monitor, support and assist clients, within the scope of practice for a Disability Support Worker, with their general health and well-being and report any concerns to the Client Service Manager.
- Assisting client's to manage their medication in accordance with the company's Medical Administration policy and procedures.
- Assisting clients with menu planning, shopping, meal preparation, and cooking.
- Transporting clients including to and from any day support placements, community activities, and appointments.
- Delivering support in accordance with Individual Client Plans.
- Providing excellent customer service including good communication skills, manage to work in a fast-paced environment.
Administrative Assistant & Supervisor
Freycinet Holiday Houses
09.2018 - 10.2020
- Liaise with the Manager on a daily basis regarding current tasks, and assist in the planning of future task.
- Organize office and assist associates in ways that optimize procedures.
- Sort and distribute communications in a timely manner.
- Create and update records ensuring accuracy and validity of information.
- Schedule and plan meetings and appointments.
- Monitor level of supplies and handle shortages.
- Resolve office-related malfunctions and respond to requests or issues.
- Coordinate with other departments to ensure compliance with established policies.
- Maintain trusting relationships with suppliers, customers and colleagues.
- Excellent phone manners with great communication skills written and verbal.
- Ensure all assigned duties are carried out, and that resources are efficiently utilised.
- Ensure that company’s policies and procedures are adhered to by staff.
- Act as a communication conduit between management and staff.
- Provide exceptional customer services, dealing with customers complaints and handle any issues and queries.
- Maintain and control use of stock, equipment and consumables.
- Assist the Manager to maintain the asset register.
- Actively promote Health and Safety, and report any breach directly to the Manger.
- Ensure that all the staff wear all appropriate PPE.
- Where required, gather and provide information on daily, monthly and annual basis including schedules, consumable issues and usage etc.
- Prepare overtime roaster for approval by the Manager.
- Check all equipment that require replacement items as needed.
- Report faulty equipment to the Manger with 12 hours of breakdown.
- Monitor and assist in planning for holiday work requirements (bi/annual cleaning work).
Cook
Vibrante Italian Restaurant
06.2015 - 05.2018
- Maintain the order and cleanliness of the kitchen in accordance with health and safety standards.
- Ensure all dishes are accurately sanitized and cleaned and pack away when required.
- Assist head cooks with preparing and cooking meals.
- Organize the refrigerator and freezer as well as chop vegetables in preparation.
- Ensure optimal compliance specifically in the use of utensils and cooking equipment.
- Preparing meals.
- Keep kitchen area neat and clean.
- Making pizza dough and pasta.
- Preparing salads.
Pick Packer (Food Process Worker)
10.2017 - 12.2017
- Prepare products and pack for shipment.
- Load goods and ensure products are in good condition.
- Count quantities and report to manager.
- Comply with environmental requirements, initiatives and legislation.
- Working on conveyor belt.
- Filling up food products.
- Ensure correct packing and record with the highest level of accuracy.
Food Process Worker
Colonial Farm
03.2015 - 01.2016
- Machine Operating, packing, general food processing and labouring.
- Ability to work in a cool environment of approx.
- 2-8 degrees every day.
- Duties including heavy lifting in some roles.
- Fast paced environment.
- Excellent attention to detail, ensuring the highest quality products.
- Excellent knife skills and ability to work in fast-paced environment.
- Making frozen meat products such as meatballs, chicken nuggets, burger patties.
- Handling raw meat, minced meat products.
- Food for Fingers.
Pizza Maker and Kitchen Hand
Empire Kebab, Pizza& Coffee
03.2013 - 10.2013
- Prepare food items and provide a high level of customer service.
- Providing high level of customer service and coffee making experience.
- Take orders and payment processing.
- Mix ingredients and mould dough.
- Apply sauce and toppings and prepare other food items in a timely manner.
- Assist head chef in food preparation.
- Clean kitchen in accordance with cleaning schedule.
- Enforce a high standard of health and safety rules.
Education
Bachelor of Professional Accounting - Accounting And Finance
Holmes Institute
Melbourne, VIC07.2017
Diploma of Business - Business
Southern Cross Educational Institute
Melbourne, VIC12.2014
Diploma of Leadership & Management - Business Management
Vocational Training Institute
Hobart 06.2019
Certificate IV in Business - Business & Finance
Southern Cross Education Institure
Melbourne04.2014
Certificate IV in Individual Support (Disability) - Disability Studies
National College
Tasmania06.2021
Skills
- Accounting Maintenance
- Accounting Techniques
- Accounting Support
- Business Accounting
- File and Data Retrieval Systems
- Office Administration
- Administration Management
- Microsoft Office
- Baggage Screening
- Pat-Down Searches
- Active Listening
- Passenger Screening
- Critical Thinking
Timeline
Consumer Connect Banker
Westpac Banking
08.2022 - 03.2023
Administration Officer
Southern Cross Care
03.2022 - Current
Aviation Security Officer
ISS Facility Services
10.2021 - Current
Customer Service Team Member
Woolworths Supermarket
06.2021 - 10.202
Disability Support Worker
Anglicare Tas
11.2020 - Current
Administrative Assistant & Supervisor
Freycinet Holiday Houses
09.2018 - 10.2020
Pick Packer (Food Process Worker)
10.2017 - 12.2017
Cook
Vibrante Italian Restaurant
06.2015 - 05.2018
Food Process Worker
Colonial Farm
03.2015 - 01.2016
Pizza Maker and Kitchen Hand
Empire Kebab, Pizza& Coffee
03.2013 - 10.2013
Bachelor of Professional Accounting - Accounting And Finance
Holmes Institute
Diploma of Business - Business
Southern Cross Educational Institute
Diploma of Leadership & Management - Business Management
Vocational Training Institute
Certificate IV in Business - Business & Finance
Southern Cross Education Institure
Certificate IV in Individual Support (Disability) - Disability Studies
National College
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