Gaurav Sharma
Perth
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
BNB Info Tech Services
04.2025 - 07.2025
- Answered a multi-line phone system, routed calls, scheduled appointments, managed emails, delivered messages to staff, and greeted visitors.
- Prepared and edited documents, reports, and correspondence with accuracy and attention to detail.
- Coordinated meetings, booked travel, and handled logistics to ensure smooth operations.
- Ordered office supplies and managed inventory, preventing shortages and delays.
- Maintained confidentiality of sensitive information by following strict privacy policies and using secure filing systems.
- Supported executives and managers with daily administrative tasks.
Administrative Assistant
Kapiraj Pharmaceuticals Pvt. Ltd.
07.2024 - 03.2025
- Assisted in creating and preparing reports, presentations, and documents to support business operations.
- Acted as a point of contact between internal teams and external clients, ensuring clear communication.
- Improved document organization by maintaining files and archiving outdated records, reducing retrieval time.
- Scheduled meetings, coordinated travel arrangements, and prepared essential documents for executives.
- Managed office supply inventory, proactively placing orders to avoid workflow disruptions.
Customer Care Client Service Representative
Canadian Imperial Bank of Commerce (CIBC Bank)
08.2022 - 06.2024
- Actively Sold CIBC credit card products and services by presenting promotional campaigns and highlighting key benefits to customers.
- Responded to incoming telephone inquiries in a professional, courteous, and knowledgeable manner.
- Handled sensitive client information with discretion, maintaining strict confidentiality.
- Listened to client concerns, identified issues, and resolved them effectively.
- Maintained in-depth knowledge of CIBC credit card products, services, processes, and guidelines.
- Opened new credit card accounts by processing applications over the phone with 100% accuracy.
- Retained existing accounts by recommending suitable financial solutions tailored to client needs.
- Assisted clients with personal banking inquiries while meeting productivity, accuracy, and sales targets.
Warehouse Administrative Assistant
Lastman's Bad Boy
04.2022 - 06.2022
- Created detailed warehouse performance reports to assist management in decision-making.
- Communicated with customers, vendors, and stakeholders to coordinate logistics operations.
- Processed logistics-related paperwork and maintained accurate documentation.
- Monitored and replenished supplies for head office and retail locations to ensure operational readiness.
- Managed schedules and appointments for logistics staff to optimize workflow.
- Delivered excellent customer service by resolving order and shipment inquiries, strengthening brand reputation.
- Tracked shipments, managed inventory, and maintained up-to-date records and databases.
Safety Ambassador
West Egg Group
08.2021 - 04.2022
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Performed screening duties in compliance with company policies and procedures.
- Provided hospitality services by assisting the public in a polite and professional manner.
- Reported suspicious activities and potential threats to appropriate authorities.
- Maintained accurate logs and reports of incidents and daily activities.
- Organized and executed safety drills to improve employee readiness for emergencies.
Assistant Manager - Operations
Inter India Pvt. Ltd.
12.2017 - 07.2020
- Achieved financial objectives by forecasting requirements, submitting information for budget preparation, scheduling expenditure, monitoring costs.
- Commissioned and undertaken market research to identify market opportunities for new and existing services.
- Completed work through successful cross-functional project & task management.
- Generated complete operational reporting and forecasting on every project.
- Maintained administrative staff by recruiting, selecting, orienting, and training employees.
- Managed communication systems by assessing needs, evaluating options, maintaining equipment, approving invoices.
Marketing Executive
Sand Dune Constructions Pvt. Ltd.
08.2016 - 10.2017
- Analyzed marketing data and evaluated the effectiveness of campaigns to improve performance.
- Built and maintained relationships with clients, investors, and key industry stakeholders.
- Conducted market research to identify emerging trends and new business opportunities.
- Collaborated with the sales team to develop and implement effective sales strategies.
- Worked cross-functionally with finance, legal, and operations teams to achieve company goals.
- Designed and executed marketing strategies to promote real estate services and properties.
Education
Masters of Business Analytics - Business Analytics
ECU University
Toronto, ON07.2027
Post Graduation Certificate - Project Management
Canadore College
Toronto, ON12.2021
Post Graduation Certificate -
Sault College of Applied Arts And Technology
Toronto, ON04.2021
BBA - Business Administration And Management
University of Rajasthan
Jaipur, India 06.2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Office management
- Mail handling
- Client relations
- Business administration
- Inventory systems
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Administrative Assistant
BNB Info Tech Services
04.2025 - 07.2025
Administrative Assistant
Kapiraj Pharmaceuticals Pvt. Ltd.
07.2024 - 03.2025
Customer Care Client Service Representative
Canadian Imperial Bank of Commerce (CIBC Bank)
08.2022 - 06.2024
Warehouse Administrative Assistant
Lastman's Bad Boy
04.2022 - 06.2022
Safety Ambassador
West Egg Group
08.2021 - 04.2022
Assistant Manager - Operations
Inter India Pvt. Ltd.
12.2017 - 07.2020
Marketing Executive
Sand Dune Constructions Pvt. Ltd.
08.2016 - 10.2017
BBA - Business Administration And Management
University of Rajasthan
Masters of Business Analytics - Business Analytics
ECU University
Post Graduation Certificate - Project Management
Canadore College
Post Graduation Certificate -
Sault College of Applied Arts And Technology
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