Gaurav Sharma Poudel
Laverton,VIC
Summary
Coordinated Night Manager talented at leading and motivating store team of fifty and managing store stock levels. Forecasts volume of future sales and analyzes sales figures. Numbers-savvy and organized with over two years of comprehensive experience working in retail stores. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
7
7
years of professional experience
Work History
Assistant Night Manager
Woolworths Group
10.2022 - Current
- Managed 50 employees in delivering smooth, productive night shift operations.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Cleaning Supervisor
Cirka Pty Ltd
03.2017 - 02.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
Master's of Professional Accounting - Accounting
University of Sunshine Coast
Melbourne, VIC09.2019
MBA - Accounting And Finance
Pokhara University
Nepal10.2015
Skills
- Bank Deposit Preparation
- Reservations Management
- Roster Management
- Customer Service
- Inventory Management
- Guest Relations
- Product Write off
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Limited Working
Timeline
Assistant Night Manager
Woolworths Group
10.2022 - Current
Cleaning Supervisor
Cirka Pty Ltd
03.2017 - 02.2020
Master's of Professional Accounting - Accounting
University of Sunshine Coast
MBA - Accounting And Finance
Pokhara University
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