Gaurav Shrestha
Phillip,ACT
Summary
Dynamic Service Team Leader at MYER with a proven track record in enhancing customer satisfaction and driving team performance. Skilled in training and development, I foster strong relationships and implement effective service strategies. Recognized for improving service metrics and delivering exceptional customer experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Service Team Leader
MYER
10.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new team members on operational procedures and best practices.
- Monitored service performance metrics, identifying areas for improvement and action plans.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
- Maintained up-to-date knowledge of product and service changes.
- Led service team to enhance customer satisfaction and ensure seamless operations.
Business Analyst Intern
QIBA
04.2023 - 08.2023
- Analyzed business processes to identify areas for improvement and enhance operational efficiency.
- Collaborated with cross-functional teams to gather and document requirements for system enhancements.
- Assisted in the creation of user manuals and training materials for new systems and tools.
- Gathered and documented requirements for projects.
- Enhanced project efficiency by identifying process improvements and implementing necessary changes.
- Reviewed system documentation for accuracy, consistency, and adherence to best practices.
Salesperson
Domayne
02.2021 - 09.2022
- Developed strong customer relationships through personalized service and product knowledge.
- Executed sales strategies to drive product visibility and enhance store performance.
- Assisted in maintaining inventory accuracy through regular stock checks and audits.
- Collaborated with team members to achieve monthly sales targets and improve customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Implemented merchandising standards to optimize product displays and increase sales opportunities.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Professional Year - Information And Communication Technology
Queensland International Business Academy
Canberra, ACT03-2023
Bachelor - Information And Communication Technology
Kent Institute Australia
Sydney, NSW11-2020
Advanced Diploma - Accounting
TAFE NSW
NSW07-2018
Skills
- Technical: Proficient in Microsoft Office (Excel, PowerPoint), Google Workspace
- Computer software/ frameworks: Microsoft Office, Excel, Power point, Google workspace
- Operating System: Windows (XP/ 7/ 10/ 11), Mac OS
- Soft Skills: Team Leadership, customer service, relationship building, and time management abilities
Timeline
Business Analyst Intern
QIBA
04.2023 - 08.2023
Service Team Leader
MYER
10.2022 - Current
Salesperson
Domayne
02.2021 - 09.2022
Professional Year - Information And Communication Technology
Queensland International Business Academy
Bachelor - Information And Communication Technology
Kent Institute Australia
Advanced Diploma - Accounting
TAFE NSW