Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Languages
References
Timeline
Generic
GAURAV SONI

GAURAV SONI

Sydney,Australia

Summary

Dynamic data analyst with a proven track record at Tech Mahindra Limited, specializing in KPI optimization and workforce analytics. Expert in SQL and strategic planning, I drive process improvements through automated reporting and real-time insights, enhancing operational efficiency and customer satisfaction. Adept at consulting, strategic planning, and innovation-driven problem-solving

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr. Associate Analyst (Data & Workforce Analytics)

Tech Mahindra Limited
Noida, India
01.2023 - 08.2023
  • Analyzed workforce data to ensure SLA compliance, and KPI optimization.
  • Conducted forecasting, capacity planning, and real-time performance tracking.
  • Developed automated reports & dashboards in Power BI & VBA for efficiency tracking.
  • Provided root-cause analysis and data-driven insights for process improvement.

Associate Analyst (Data & Performance Management)

Tech Mahindra Limited
Noida, India
08.2021 - 01.2023
  • Led workforce planning, analysed call trends, and optimized customer interactions.
  • Managed team performance using real-time analytics & business intelligence tools.
  • Provided data insights and forecasting models to improve operational efficiency.

Senior Executive (Customer Service & Analytics)

iEnergizer IT Services Private Limited
Noida, India
09.2019 - 03.2021
  • Used data-driven approaches for customer issue resolution and performance tracking.
  • Worked with Salesforce and CRM analytics to enhance customer experience.
  • Provided trend analysis reports to improve service operations

Customer Relationship Manager (Data-Driven Portfol

Reliance Securities Limited
New Delhi, India
10.2018 - 01.2019
  • Managed portfolios of 250-300 high-net-worth clients, optimizing asset allocation.
  • Analyzed investment data to identify growth opportunities and risk factors.

Customer Representative (Database & Client Portfol

HDB Financial Services Ltd.
New Delhi, India
12.2017 - 10.2018
  • Managed 1,500+ high-net-worth accounts, utilising Oracle FLEXCUBE for data tracking.
  • Conducted data analysis on customer financial behaviors for personalized recommendations.

Education

Master of Business Analytics - Business Analytics

Sydney Business School, University of Wollongong
Sydney, NSW
08-2025

MBA - Leadership And Enterprise

University of Sydney
Sydney, Australia
01-2025

Bachelor of Arts -

Delhi College of Arts and Commerce, University of Delhi
New Delhi, India
07.2017

Skills

  • Data & Analytics: SQL, Power BI, VBA, Trend & Predictive Analytics
  • Business Intelligence: Dashboarding, KPI Optimization, Data Visualisation
  • Customer Analytics: Customer Journey Mapping, NPS Analysis, CRM Data Insights
  • Process Optimization: Root-Cause Analysis, Performance Tracking, SLA Management
  • Project & Operations Management: Workforce Planning, Portfolio & Asset Management, Escalation Management
  • Tools & Technologies: MySQL, Oracle FLEXCUBE, Citrix Receiver, Salesforce
  • Consulting & Leadership: Strategic Planning, Team Leadership, Stakeholder Engagement
  • Additional Expertise: Sustainability, Strategic Planning, Analytical Problem-Solving

Certification

Management Information System (MIS) & Power BI, 01/2023

Accomplishments

  • President, MBA Consulting Club, University of Sydney, 11/2023 - 01/2025, Led the organization of consulting events, including speaker engagements and workshops, driving value for club members. Managed a team to ensure the successful delivery of high-impact events, enhancing the club's presence and reputation. Developed strategic partnerships with industry leaders and ensured smooth communication between all stakeholders.
  • Director of Events, Sydney MBA Network, 10/2023 - 01/2025, Spearheaded the planning and execution of all social networking events, enhancing community engagement within the MBA Network. Successfully managed event logistics, ensuring seamless coordination and high attendee satisfaction. Collaborated with diverse stakeholders to foster professional connections and promote the network's goals.

Hobbies and Interests

  • Strategic Planning and Analysis
  • Culture Exchange & Traveling
  • Technology and Innovation
  • Consulting & Business Transformation
  • Sustainability Consulting
  • Data-Driven Decision Making
  • Gaming

Languages

English
Professional

References

References available upon request.

Timeline

Sr. Associate Analyst (Data & Workforce Analytics)

Tech Mahindra Limited
01.2023 - 08.2023

Associate Analyst (Data & Performance Management)

Tech Mahindra Limited
08.2021 - 01.2023

Senior Executive (Customer Service & Analytics)

iEnergizer IT Services Private Limited
09.2019 - 03.2021

Customer Relationship Manager (Data-Driven Portfol

Reliance Securities Limited
10.2018 - 01.2019

Customer Representative (Database & Client Portfol

HDB Financial Services Ltd.
12.2017 - 10.2018

Master of Business Analytics - Business Analytics

Sydney Business School, University of Wollongong

MBA - Leadership And Enterprise

University of Sydney

Bachelor of Arts -

Delhi College of Arts and Commerce, University of Delhi

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GAURAV SONI