Gaurav Sood
Gold Coast,QLD
Summary
Developed strong communication and problem-solving skills in customer-focused environments, supporting users with clear and efficient solutions. Experienced in troubleshooting technical issues across Microsoft 365, Active Directory, and endpoint devices, with practical exposure to ConnectWise, MDM/MAM, and security monitoring tools. Recently achieved Microsoft Azure Fundamentals (AZ-900) certification and eager to contribute technical and customer support expertise in an entry-level IT role.
Overview
2
2
year of professional experience
1
1
Certificate
Work History
Cybersecurity & IT Support Associate
Techwell
06.2025 - Current
- Conduct cybersecurity and IT infrastructure assessments on client environments, aligning practices with Essential 8 standards using N-able, N-central, and internal audit templates
- Prepared structured security assessment reports in IT Glue with clear recommendations for system hardening and compliance
- Monitored Check Point firewall dashboards, VPN activity, and Adlumin MDR alerts, and escalate potential incidents for investigation.
- Enforced MFA and password policies for staff accounts through Passportal and Active Directory, while supporting MDM and MAM configurations for mobile devices
- Assisted with new user onboarding in Microsoft 365 and ConnectWise, ensuring secure account setup, access control, and device enrolment in MDM.
- Provide IT support for endpoint users, accounts, and network components, and collaborated with engineers via Microsoft Teams.
IT Support
Griffith University
04.2024 - 07.2024
- Resolved IT service requests and incidents via ServiceNow, delivering prompt technical support and reducing user downtime.
- Decommissioned IT assets securely in compliance with data protection policies and organizational standards.
- Performed routine system checks, hardware diagnostics, and software QA to maintain operational efficiency.
- Managed user accounts in Active Directory, handling provisioning, password resets, and access control based on user roles.
Education
Masters in Cyber Security - Cyber Security
Griffith University
QLD12-2025
Bachelor in Information Science And Engineering - Information Technology
Ramaiah Institute of Technology
India05-2023
Skills
- Troubleshooting
- Microsoft 365
- Azure
- Active Directory
- VPN Support
- MFA
- MDM/MAM
- Ticketing Systems (ConnectWise)
Certification
- Microsoft Certified: Azure Fundamentals (AZ 900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC 900) Training - 20/10/2025
Timeline
Cybersecurity & IT Support Associate
Techwell
06.2025 - Current
IT Support
Griffith University
04.2024 - 07.2024
Masters in Cyber Security - Cyber Security
Griffith University
Bachelor in Information Science And Engineering - Information Technology
Ramaiah Institute of Technology