Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gaurav Sood

Gaurav Sood

Gold Coast,QLD

Summary

Developed strong communication and problem-solving skills in customer-focused environments, supporting users with clear and efficient solutions. Experienced in troubleshooting technical issues across Microsoft 365, Active Directory, and endpoint devices, with practical exposure to ConnectWise, MDM/MAM, and security monitoring tools. Recently achieved Microsoft Azure Fundamentals (AZ-900) certification and eager to contribute technical and customer support expertise in an entry-level IT role.

Overview

2
2
year of professional experience
1
1
Certificate

Work History

Cybersecurity & IT Support Associate

Techwell
06.2025 - Current
  • Conduct cybersecurity and IT infrastructure assessments on client environments, aligning practices with Essential 8 standards using N-able, N-central, and internal audit templates
  • Prepared structured security assessment reports in IT Glue with clear recommendations for system hardening and compliance
  • Monitored Check Point firewall dashboards, VPN activity, and Adlumin MDR alerts, and escalate potential incidents for investigation.
  • Enforced MFA and password policies for staff accounts through Passportal and Active Directory, while supporting MDM and MAM configurations for mobile devices
  • Assisted with new user onboarding in Microsoft 365 and ConnectWise, ensuring secure account setup, access control, and device enrolment in MDM.
  • Provide IT support for endpoint users, accounts, and network components, and collaborated with engineers via Microsoft Teams.

IT Support

Griffith University
04.2024 - 07.2024
  • Resolved IT service requests and incidents via ServiceNow, delivering prompt technical support and reducing user downtime.
  • Decommissioned IT assets securely in compliance with data protection policies and organizational standards.
  • Performed routine system checks, hardware diagnostics, and software QA to maintain operational efficiency.
  • Managed user accounts in Active Directory, handling provisioning, password resets, and access control based on user roles.

Education

Masters in Cyber Security - Cyber Security

Griffith University
QLD
12-2025

Bachelor in Information Science And Engineering - Information Technology

Ramaiah Institute of Technology
India
05-2023

Skills

  • Troubleshooting
  • Microsoft 365
  • Azure
  • Active Directory
  • VPN Support
  • MFA
  • MDM/MAM
  • Ticketing Systems (ConnectWise)

Certification

  • Microsoft Certified: Azure Fundamentals (AZ 900)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC 900) Training - 20/10/2025

Timeline

Cybersecurity & IT Support Associate

Techwell
06.2025 - Current

IT Support

Griffith University
04.2024 - 07.2024

Masters in Cyber Security - Cyber Security

Griffith University

Bachelor in Information Science And Engineering - Information Technology

Ramaiah Institute of Technology
Gaurav Sood