Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
references
Timeline
Generic

GAURAV SWAMI

Boronia Heights,QLD

Summary

Quality-focused Store Manager is skilled at providing employees with clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. During my training, I was responsible for recruiting, hiring, training, and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner, and analytical problem solver with a demonstrated record of retail success. Accomplished Team member and Leader with 9 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Manager in Training

Ampol
04.2023 - 08.2023
  • Monitored employee performance and identified performance gaps for corrective action
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Hiring and interviewing new staff
  • Bank transactions implementation
  • Stock Ordering
  • Rosters making
  • Payroll
  • Updated and maintained store signage and displays
  • Preserved product quality by maintaining stockrooms and disposing of damaged items
  • Answered product questions with up-to-date knowledge of sales and promotions.

Assistant Store Manager

Ampol
08.2019 - 05.2022
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coached and developed store associates through formal and informal interactions
  • Delegated work to staff, setting priorities and goals
  • Prepared staff work schedules and assigned team members to specific duties.

Team Member

CALTEX STARMART
07.2010 - 12.2019
  • Developed positive customer relationships through friendly greetings and excellent service
  • Addressed customer needs, responding to specific requests
  • Worked hard to learn required tasks quickly to maximize performance
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Customer Care Executive

TOYOTA
01.2006 - 01.2007
  • Performed needs analysis and presented options based on findings to help customers make decisions
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Certificate III - Food Service

Ampol
Brisbane, QLD
05.2023

Bachelor of Hospitality Management -

HOLMES INSTITUTE
Melbourne, VIC
01.2010

Master of Arts - Business

PUNJAB UNIVERSITY
India
01.2004

Skills

  • Customer Service Management
  • Shift Scheduling
  • Payroll
  • Competitor Monitoring
  • Recruiting, Interviewing and Employee Training
  • Team Development
  • Retail Inventory Management
  • Staff Training and Development
  • Closing Techniques
  • Stock Ordering
  • Stock Takes
  • Prosegur/ Armaguard Cash Management

Certification

Food and Safety

Affiliations

  • Sports

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

references

Donna Reading, Manager Ampol, Logan Hyperdome, +61422302665

Alex Ison, Manager Ampol, North McLean, +61402096271

Timeline

Store Manager in Training

Ampol
04.2023 - 08.2023

Assistant Store Manager

Ampol
08.2019 - 05.2022

Team Member

CALTEX STARMART
07.2010 - 12.2019

Customer Care Executive

TOYOTA
01.2006 - 01.2007

Certificate III - Food Service

Ampol

Bachelor of Hospitality Management -

HOLMES INSTITUTE

Master of Arts - Business

PUNJAB UNIVERSITY

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