Gaurav Thakur
Unit 2/42 Anzac highway everard park
Adelaide,SA
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Owner Delivery Driver
Artic Ice
10.2024 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Quality Officer
Hertz Car & Truck Rental
02.2020 - Current
- Monitored the performance of quality management systems, using data-driven insights to drive continuous improvement initiatives across the organization.
- Promoted a proactive approach towards problem-solving within the team by encouraging open communication and collaboration among colleagues.
- Collaborated with cross-functional teams to develop and implement effective corrective action plans for identified nonconformances.
- Managed supplier relationships effectively, ensuring consistent delivery of high-quality materials and components used in production processes.
- Improved product quality by implementing thorough inspection processes and updating standard operating procedures.
Subcontractor Delivery Driver
Felix Transport
07.2024 - 09.2024
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Reviewed project specifications and requirements, developing comprehensive plans for execution and delivery.
- Facilitated problem resolution among team members, addressing conflicts promptly to minimize delays in project timelines.
Delivery Driver
Wecool Operation/ Warehouse
09.2019 - 02.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Finance Manager
Bhagat Ford
11.2017 - 03.2019
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Developed comprehensive financial reports for executive decision-making support.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Improved stakeholder confidence with detailed financial analysis and transparent communication.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Insaurance Advisor
Kodak Mahindra Life Insurance
11.2016 - 08.2017
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
Relationship Officer
Axis Bank
02.2015 - 11.2016
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Promoted, structured and provided Type advice customized to best meet Type needs of customers.
Education
Diploma - Web Design
Bharat Computer
Jalandhar11.2012
Diploma In Software Engineering - Software Engineering
Bharat Computer
Jalandhar04.2011
Diploma In Computer Hardware - Computer Engineering
Bharat Computer
Jalandhar08.2010
+2 - Arts
Tagore Day Boarding Public School
Jalandhar03.2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Owner Delivery Driver
Artic Ice
10.2024 - Current
Subcontractor Delivery Driver
Felix Transport
07.2024 - 09.2024
Quality Officer
Hertz Car & Truck Rental
02.2020 - Current
Delivery Driver
Wecool Operation/ Warehouse
09.2019 - 02.2020
Finance Manager
Bhagat Ford
11.2017 - 03.2019
Insaurance Advisor
Kodak Mahindra Life Insurance
11.2016 - 08.2017
Relationship Officer
Axis Bank
02.2015 - 11.2016
Diploma - Web Design
Bharat Computer
Diploma In Software Engineering - Software Engineering
Bharat Computer
Diploma In Computer Hardware - Computer Engineering
Bharat Computer
+2 - Arts
Tagore Day Boarding Public School
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