GAURAV VERMA
Craigieburn,VIC
Summary
Customer-oriented Senior Sales Consultant dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Senior Sales Consultant
Prosegur Foreign Exchange
07.2022 - Current
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Exceeded customer requirements with accurate and deliverable solutions.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Consultant
Travelex Currency Exchange
10.2019 - 03.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Knowledge of over 30 to 35 different currencies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
Education
Hospitality Administration And Management
Homles Glen
Melbourne, VIC04.2009
Skills
- Product and Service Knowledge
- Sales Consultation
- Presentation
- Sales Training
- Brand promotion
- Cash Handling
- Efficient sales transactions
- Meeting sales goals
Languages
Hindi
Native or Bilingual
Timeline
Senior Sales Consultant
Prosegur Foreign Exchange
07.2022 - Current
Sales Consultant
Travelex Currency Exchange
10.2019 - 03.2020
Hospitality Administration And Management
Homles Glen
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