Gaurav Walia
Canberra
Summary
Creative, focused and results driven professional with close to 20 years of experience in conceiving, designing, and implementing ICT driven business solutions for top clients with a particular focus on SAP applications. Seeking a strategic role allowing me to utilize my SAP enterprise applications expertise, public sector/utilities/retail industry knowledge, people and thought leadership skills to deliver innovative ICT driven business outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager - SAP Projects
Transport for NSW
03.2023 - Current
- As a Senior Project Manager my role involves providing strategic oversight on multiple SAP projects from planning, scheduling, financial forecasting, controlling and financial management perspectives to deliver the business outcomes expected from the projects
- I collaborate with internal and external/business stakeholders
- I manage both Waterfall (as PM) as well as Agile projects (as Scrum Master) in a highly matrixed organization
- I lead multi-disciplinary and diverse teams of varying sizes, from three to twenty resources on various roles from different vendors
- Projects involve the use of cloud-based integration platforms to deliver SAP and non-SAP digital application integrations like integration of ServiceNow with SAP, SAP Concur with ServiceNow etc
- Finally, I am also responsible for the successful transition of projects to BAU.
SAP S/4HANA Delivery Lead
Australian Federal Govt. - Services Australia
09.2021 - 02.2023
- As Finance Solutions Delivery Lead for the GovERP Program, the key tasks involve providing strategic direction to the SAP Finance and Procurement ERP Teams with a strength of about 10 SAP consultants and deliver outcomes in line with the program’s expectations
- By effectively managing key stakeholder relationships, running the daily scrum, identifying risks and mitigation strategies, providing expert advice on abstract and often ambiguous topics and solutions to complex problems, I have been able to drive the delivery aspects of the program.
SAP Applications Lead
Australian Federal Govt. - Services Australia
09.2015 - 08.2021
- Delivered one of the most complex ICT transformations for the Australian Federal Govt
- By implementing the National Disability and Insurance Scheme (NDIS) on to SAP and non-SAP systems from its conception to realization and followed by the successful delivery of 100+ major enhancements over the course of 5 years after successfully going live in less than 10 months
- Navigating through ambiguity, staying focused on the goals, and translating the legislation on to SAP Solutions while working with innovative SAP Fiori/UI5/OData/CDS technologies were fundamental to the success of the project.
SAP Applications Specialist - CRM/IS-Utilities
Synergy
08.2014 - 08.2015
- AUTOMATION OF MOVE-IN AND MOVE-OUT AND DIGITAL INTEGRATION
- The aim of the project was to automate the SAP CRM and IS-U backend processes for Move-In, Move-Out and Transfer Connection processes initiated by the customer using Synergy’s website
- I designed and implemented the Move-Out and Product Change process implementations on SAP CRM/IS-U
- CUSTOMER INFORMATION PROJECT
- I was responsible for the solution design and implementation of a cutting-edge SAP CRM 7.0 EhP3 and Experian Marketing Services integration project to allow validation and cleansing of Customer Email, Telephone, ABN/ACN and Address data.
SAP Solutions Architect - CRM/SD/IS-Retail
RS Components
06.2012 - 07.2014
- My role was to advise the business on new opportunities and process improvements that can be implemented on SAP systems in Field Sales that included Visit Planning, Territory Management, Customer Services and Marketing
- I was also responsible for Vendor Management (Atos Origin) and acted as point of escalation for Service Delivery
- I was involved in the rollout of European SAP Template Solution to Australia, New Zealand, Singapore, Malaysia, Thailand & Philippines, China, Taiwan & Hong Kong.
SAP Development Lead - CRM/IS-Utilities
Centrica/British Gas
01.2011 - 05.2012
- My role involved architecting solutions on SAP CRM/IS-U 7.0
- I lead an SAP CRM Campaigns Management project for one of the largest SAP CRM/IS-U 7.0 implementation projects in the UK which involved integrating Teradata Warehouse with SAP
- I managed a team of 5 developers and integrated SAP CRM with SAP IS-U and other disparate SAP and non-SAP systems
- Stakeholder Management was an important aspect of the Program and involved liaising with Sr
- Project Manager, Lead Solution Architect, Chief Product Owner, Test Manager and Business Analysts among others.
Assistant Manager
Deloitte Consulting
09.2009 - 01.2011
- Assisted with several SAP CRM implementation projects in Lead to Cash, Case Management, Mobile Sales functional areas
- I was involved in bid/project proposal activities as well as practice development activities like training Deloitte’s 2010 campus recruit batch.
SAP CRM & Mobile Project/Module Lead
SAP Labs India
02.2006 - 07.2009
- As part of the core SAP CRM Development team, I contributed to the development of SAP CRM releases 5.0 till 7.0 EhP1
- I lead design and development projects on SAP CRM Web UI & SAP CRM Mobile Sales and integrating SAP Mobile Sales Apps with SAP CRM On-Prem
- I worked in the Lead to Cash and Case Management functional areas
- I performed Cost-Benefit analysis of new SAP CRM components and supported several SAP CRM ramp-up implementations
- I conducted training on SAP CRM
- I was a regular member of the interview panel for the SAP CRM Development team and a regular presenter at thought leadership and innovation events at SAP Labs India.
Software Engineer
Pivotal Corporation
08.2005 - 01.2006
Software Engineer
Logica CMG
11.2003 - 07.2005
Education
Diploma in Business Management -
Institute of Certified Financial Analysts of India (ICFAI) University
01.2005
Bachelor of Engineering in Computer Science - Computer Engineering
Visveswaraiah Technological University
Bangalore, India01.2003
Skills
- Team Leadership
- Change Management
- Budgeting and Forecasting
- Risk Management
- Schedule Management
Certification
- SAP Certified Associate - SAP Activate Project Manager, SAP, 06/2023
- SAFE 6 SCRUM MASTER, SCALED AGILE INC, 2023
- SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement (SAP S/4HANA 2021), SAP, 2023
- SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 1909), SAP, 2022
- SAP Fiori Development Associate - C_FIORDEV_20, SAP, 2018
- TOGAF 9 Foundation, The Open Group, 2013
Clearance
Baseline Security Clearance
Professional Highlights
- Recognized for successfully implementing Lead Management on SAP CRM 7.0 EhP1 for RS Components' Sales and Customer Services functions. The project was highlighted for its customer focus, working together and simplicity.
- Lead the SAP CRM/IS-U implementation of Marketing Campaigns and Customer Retention business processes for Centrica (British Gas)
- Lead the SAP CRM 7.0 training for Deloitte’s Campus Recruits Batch 2010
- Awarded the SAP Labs India Executive Council Award for the year 2008 for outstanding work in innovation. 6 employees were recognized in 2008. SAP Labs, India had about 4000 employees back then.
- Presented 1 of only 6 demos at SAP TechEd Demo Jam in 2007 on accessing SAP data using mobile devices.
- Presented the winning demo at SAP TechEd Demo Jam 2006 about integrating speech recognition into SAP CRM
- Selected as one of 42 SAP employees globally in 2006 to take part in a programming event, SAP Developer Challenge held in Palo Alto, US and sponsored by SAP Board
Timeline
Senior Manager - SAP Projects
Transport for NSW
03.2023 - Current
SAP S/4HANA Delivery Lead
Australian Federal Govt. - Services Australia
09.2021 - 02.2023
SAP Applications Lead
Australian Federal Govt. - Services Australia
09.2015 - 08.2021
SAP Applications Specialist - CRM/IS-Utilities
Synergy
08.2014 - 08.2015
SAP Solutions Architect - CRM/SD/IS-Retail
RS Components
06.2012 - 07.2014
SAP Development Lead - CRM/IS-Utilities
Centrica/British Gas
01.2011 - 05.2012
Assistant Manager
Deloitte Consulting
09.2009 - 01.2011
SAP CRM & Mobile Project/Module Lead
SAP Labs India
02.2006 - 07.2009
Software Engineer
Pivotal Corporation
08.2005 - 01.2006
Software Engineer
Logica CMG
11.2003 - 07.2005
Diploma in Business Management -
Institute of Certified Financial Analysts of India (ICFAI) University
Bachelor of Engineering in Computer Science - Computer Engineering
Visveswaraiah Technological University
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