Gaurav Deep Singh Jaura
Geelong,VIC
Summary
Innovative Marketing Manager with 5+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and customer engagement. Detail-oriented, attentive and decisive leader.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hills Health
Geelong , VIC
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Promised best prices for pensioners and health care card customer services and maintained accuracy when determining quotes.
Customer Service
Aramex
Launceston, Australia
03.2020 - 10.2022
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Resolution of customer queries swiftly and accurately
- Manage drivers and delivery schedule
- Establish and maintain positive customer relationships, and resolve customer issues
- Ability to handle high volume calls and work.
- Good with computer skills and managing things.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Brand Marketing Manager
LG ELECTRONICS
07.2013 - 04.2018
- Durable & Home Appliances Products, Manage marketing and communications functions, brand management, PR, media relations, product launches, advertising, sales collateral, Dealer Meet, Budgetary & Cost Control, Promotional Activity and trade show marketing.
- Advertising, conducting ATL & BTL activities in India.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Maintained complete database of files, contacts and project materials.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Increased consumer leads through development of targeted advertisements and dealer direct response program.
- Implemented successful marketing and promotional strategies worth over $5 Million in yearly revenue.
- Created 50+ marketing campaigns, which resulted in 87% increase in revenue.
Education
Master Of Business Administration - Sales & Marketing
Pune Institute of Business Management
Pune, India06.2014
Skills
- Understanding Customer Needs
- Microsoft Office
- Adaptability to a variety of roles, including commitment to ongoing development and training, and an affinity for learning new systems
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Marketing Strategy Development
- Product Development Consultations
- Marketing Program Management
- Salesforce CRM Software
- Campaign Management
Languages
English
Full Professional
Timeline
Customer Service Representative
Hills Health
10.2022 - Current
Customer Service
Aramex
03.2020 - 10.2022
Brand Marketing Manager
LG ELECTRONICS
07.2013 - 04.2018
Master Of Business Administration - Sales & Marketing
Pune Institute of Business Management
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