Gauri Gautam
Auburn,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job title position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Customer service Representative
Woolworth
08.2023 - Current
- Answered live online chats to give quick answers and solve problem faster
- Resolved customer complain by determining cause of problem, selecting best solution and expediting Correction or adjustment
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
- Maintain a strong client focus by being responsive to client requests and developing/maintaining productive working relationships with client personnel
- Followed-up with online price quotes via email and phone to answer questions and close sales
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Volunteer
Group Home Australia
11.2023 - 02.2024
- Cultivated strong network of providers delivering necessary assistance.
- Helping clients manage and reach individual goals,supporting independent progression and social skills.
- Helped clients navigate social services system and access needed resources.
- Maintained entire family's schedule and organized events.
- Monitored and assisted residents through individual service plans.
- Talking to client and listening to their issues and concerns.
Service of Packer
Sonoma Bakery
06.2023 - 11.2023
- Protected materials for transport by correctly packaging product in boxes and crates
- Completed daily orders with experts picking and packing of shipments
- Promoted delivery efficiency by accurately labeling and organizing containers
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solution
- Review production specifications to verify accurate weights and measurements prior to mixing ingredients.
Teacher
Bal chautara School
01.2021 - 04.2023
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Development and implemented classroom routines to address varying student needs
- Observed and evaluated students' performance, behavior, social development and physical health
- Communicated frequently with parents, students and faculty to provide reinforcement strategies
- Took over class for months, managing all classroom assignments, student needs and recordkeeping
- Completed daily reports, meals count sheets and attendance logs
- Keep student on-task with proactive behavior modification and positive reinforcement strategies.
Support worker
Elderly care
12.2020 - 09.2021
- Helping clients manage and reach individual goals, supporting independent progression and social skills
- Assisting their clients in finding housing, jobs and grands
- Transporting clients to appointments, shopping venues and entertainment events according to determined schedule
- Helping them complete domestic duties like cooking, shopping, cleaning and running errands
- Kept clients engaged in social networks and communities for personal health and growth
- Monitored employee and customer interaction to assess quality of service
- Talking to Clients and listening to their issues and concerns.
Education
Skills
- Ability to lift client
- Client Records Management
- Household Cleaning
- Quick Learner
- Incapacitation care
- Patient ambulation
- Problem identification
- Client education
- Life skills development
- Housekeeping duties
- Infection prevention and control
- Incontinence Care
References
Suraj Thapa, 0431958228
Rannielyn Saad,0450220870
Certification
Certificate in III individual support
Timeline
Volunteer
Group Home Australia
11.2023 - 02.2024
Online Customer service Representative
Woolworth
08.2023 - Current
Service of Packer
Sonoma Bakery
06.2023 - 11.2023
Teacher
Bal chautara School
01.2021 - 04.2023
Support worker
Elderly care
12.2020 - 09.2021