Gauri Sethi
Rosehill,Australia
Summary
7 years experience essentially in managing digital transformation projects. Proven expertise in business process improvement, stakeholder management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consultant
SAP
06.2018 - 01.2023
- Managed digital enablement and transformation projects for business services team to support SAP Partner ecosystem operations.
- Conducted requirement workshops, interviews with business stakeholders to document requirements, project roadmap, old/new process flow, post project completion feedback.
- Assisted development team with re-design, content changes, user testing and enhancements for internal applications.
- Created project status reports, application performance reports using Excel and Power BI.
- Collaborated with IT teams to get backlog issues resolved in JIRA.
- Amended existing process document repository. Participated in brainstorming mural sessions for process improvement.
- Proven experience working on Qualtrics software to record and improve Partner experience. Analyzed Partner survey data in Qualtrics environment to improve Partner Benefits catalog services.
Business Analyst
Webhelp
06.2016 - 03.2017
- Successfully supported business operations of a multinational telecommunications company with resource planning analytics.
- Planned weekly business strategy against forecasted demand by conducting gap analysis and allocating resources accordingly. Performed ad hoc reporting and analysis for available resources to be used by internal colleagues to prepare effective business plan.
- Developed and maintained business plans using Microsoft Excel dashboards. Prepared and communicated recommendations to clients (including quality checks) through weekly meetings.
- Documented new resources information into the information system and actioned approved planners with help of resources management software.
Associate Business Analyst
American Express
12.2013 - 02.2016
- Supported Project Manager on workforce management software implementation project by facilitating ad-hoc requirements gathering from key stakeholders.
- Soley actioned partner teams queries about project status, updates, resource allocation, user training, system configuration, technical documents etc.
- Documented use cases, final functionality of new/updated features post completion of epics and features.
- Conducted meeting minutes from design meetings, demonstrations to stakeholders, Monthly status meetings.
Trainee (Software Development)
Paxcel Technologies
04.2013 - 08.2013
- Assisted in development of in-house Utility software.
- Collaborated with lead developer for UI design,specifications and testing in an agile environment.
- Maintained up-to-date records of all tasks completed during the course of the project using Microsoft Teams.
- Prepared powerpoint presentations for stakeholders highlighting project scope, timelines, work allocation and status.
Education
Bachelor of Business Administration -
Electronics And Communication
Master of Business Administration -
Management Information System
Skills
- Senior Stakeholder Management
- Data analysis
- Process analysis and mapping
- Requirements gathering and management
- Project management
- Document analysis; technical document writing
- Dashboards and Reporting
- Use cases; user stories
Certification
- Designing and Developing ASP.NET Applications Using the Microsoft .NET Framework
Technologies
- MS Office Suite
- Advanced Excel
- Jira
- Trello
- Mural
- Basic SQL
- Visio
References
References available upon request.
Timeline
Consultant
SAP
06.2018 - 01.2023
Business Analyst
Webhelp
06.2016 - 03.2017
Associate Business Analyst
American Express
12.2013 - 02.2016
Trainee (Software Development)
Paxcel Technologies
04.2013 - 08.2013
Bachelor of Business Administration -
Electronics And Communication
Master of Business Administration -
Management Information System
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