Prajwol GAUTAM
143-147 Parramatta Rd. Concord,NSW
Summary
Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Strong background in customer relations and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mantra Parramatta
02.2023 - Current
- Assist FOM in supervising daily front desk activities.
- Train and guide front desk staffs to provide quality customer services.
- Resolve guest issues and enquiries to ensure guest satisfaction.
- Develop and implement strategies for front desk, back office as well as parking.
- Schedule front desk meeting to identify and resolve operational issues, accounting variances.
- Co-ordinate with concierge, housekeeping team and kitchen team.
- Plan shift schedule and duties based on business forecast.
- Ensure facility is well maintained clean, neat, safe and secure.
Guest Service Representative
York By Swiss-Bel Hotel
11.2022 - 01.2023
- Undertaking front desk service duties.
- Administering check-in and check-out.
- Assigning rooms and issuing keys.
- Delivering mail and messages.
- Processing guest payments and managing bills.
- Co-ordinating with concierge and housekeeping team.
Guest Service Agent
The Sydney Boulevard Hotel
04.2022 - 11.2022
- Administer check in of all guest and maintain well record of all special request.
- Attend all phone calls and provide appropriate information .
- Co-ordinate and assist concierge in all service to guest.
- Maintain knowledge on all emergency procedures.
- Maintain all records of vouchers and travel checks.
Territory Sales Manager
Kasturi Pharmaceutical Pvt. Ltd.
08.2020 - 11.2021
Area Sales Manager
Alive Pharmaceutical Pvt. Ltd.
08.2016 - 05.2018
Medical Sales Representative
Alive Pharmaceutical Pvt. Ltd.
06.2014 - 06.2016
Chief Marketing Officer
SHOWBIZ MEDIA GROUP
02.2012 - 04.2014
Education
Higher Secondary School -
Gorkha International Public H.S.C
Nepal 09.2010
Skills
● Positive attitude
● Confident
● Basic coffee knowledge
● Always willingness to learn more
● Customer service experience
● Good Knowledge of English, Nepali and Hindi language
● Excellent time management
Certification
- Certificate II in Security Operations (CPP20218). SECTA Training Academy, Granville, Sydney, Australia.
- First Aid (HLTAID011 / HLTAID009) ALSCO Managed Training Services, Sydney, Australia.
- Air Hostess/ Flight Steward (International & Domestic) Training. Global Wings Pvt. Ltd., Kathmandu, Nepal.
References:
- Julian Santos
Operational Manager, The Sydney Boulevard Hotel
-Andrew Hawton
Front Office Manager, Mantra Parramatta Hotel
Timeline
Assistant Manager
Mantra Parramatta
02.2023 - Current
Guest Service Representative
York By Swiss-Bel Hotel
11.2022 - 01.2023
Guest Service Agent
The Sydney Boulevard Hotel
04.2022 - 11.2022
Territory Sales Manager
Kasturi Pharmaceutical Pvt. Ltd.
08.2020 - 11.2021
Area Sales Manager
Alive Pharmaceutical Pvt. Ltd.
08.2016 - 05.2018
Medical Sales Representative
Alive Pharmaceutical Pvt. Ltd.
06.2014 - 06.2016
Chief Marketing Officer
SHOWBIZ MEDIA GROUP
02.2012 - 04.2014
Higher Secondary School -
Gorkha International Public H.S.C
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