Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gaurika Bajaj

Melbourne

Summary

I have eight years of experience in customer service, and administration with 1 year of experience in sales as a storage consultant. Successful in meticulously communicating with various departments, corporate and commercial clients to provide smooth business operations.In Addition,have three years of experience in teaching and was an assistant co-ordinator of the junior wing in an international school in India. I am a loyal, and hardworking person who has developed a mature and responsible approach to any task undertaken, or situation presented with. In various roles over the years, have proven strong work ethic and flexibility, and have developed interpersonal communication, time-management, and Organizational skills. I believe with hard work and dedication anything can be accomplished.

Overview

8
8
years of professional experience

Work History

Storage Consultant

National Storage
07.2022 - Current
  • Provide a high level of customer service to both existing and potential customers, by supporting them in making the best storage choice for their needs
  • Achieve budgeted rental income through letting of storage space and budgeted ancillary income and sundry income through sales of ancillary products and services
  • Work across all four centers in Hobart
  • Assist in ensuring centre achieves its budgeted KPI goals
  • Action general administration duties such as customer contracts, inventory, and insurance claims
  • Complete arrears management steps to ensure accounts are kept updated and offer solutions where feasible
  • Ensure customer contracts and files are completed accurately in accordance with policy and procedure
  • Assist with month-end inventory reports (including boxes, packaging goods, and locks) and office supplies and orders for additional inventory required.
  • Assist with performing auctions in accordance with legislation and Self-Storage Association of Australasia Guidelines
  • Conduct a monthly audits of the centre.

Customer Service Associate

Big W Rosny Park
07.2022 - Current
  • Work weekends
  • Manages fitting room and help recover Apparel and cosmetics to make the store ready for next day trade.

Customer Service Associate

Big W Rosny Park
12.2018 - 07.2022
  • In charge of cosmetics, health and beauty, and baby nursery department
  • Worked extensively in lady’s apparel as well
  • Maintain accurate record of stock by doing integrity checks according to set standards
  • Oversee functionality of electronic ordering systems and POS systems Helping customer to find out products
  • Serving customers, and assisting with merchandising duties, such as pricing, stocking and keeping the store neat, clean, and organized.
  • Well-trained in handling professional phones for answering, screening, and forwarding incoming phone calls.

Softgoods Leader

Big W QV
07.2018 - 09.2018
  • Managing a team of 6 associates.
  • Trained in visual merchandising
  • Maintaining sustainable growth, motivating and coaching the team, and coordinating merchandise.

Customer Service Associate

Big W QV
11.2015 - 06.2018
  • Overall in charge of health and beauty department
  • Maintain accurate record of stock by doing integrity checks according to set standards
  • Serving customers, assisting with merchandising duties, such as pricing, stocking and keeping the store neat, clean and organized.
  • Responsible for maintaining customer, and on checkout, cash clearing
  • Stocking shelves with merchandise
  • Excellent telephone manner while assisting customers with inquiries
  • Building a positive rapport with customers while communicating with them
  • Employee of the month for October

Ferguson Plarre
02.2016 - 02.2018
  • Main duties included running a cash register, greeting the customers, taking orders, accepting payments and making coffee.

Customer Service / Cash Register Operator

Mrs. Fields Café at Watergardens
08.2015 - 02.2016
  • Worked as a Customer service assistant and a barista to learn about the local culture and dialects
  • Main duties were baking cookies, cake decoration, preparing sandwiches, and handling cash register.

Education

Master of Education -

Victoria University
Melbourne, VIC
2017

Master of Professional Accounting CPA Certified - ACCOUNTANCY

Kaplan Business School
Melbourne, VIC
2018

MBA - Human Resource

Amity University
Noida, India
2011

Bachelor of Commerce -

St. Johns College Commerce
Agra, India
2009

Skills

  • Microsoft word, outlook
  • Sitelink
  • I-auditor by safety culture
  • Storepoint
  • Rental Car Manager
  • Six-Sigma Green Belt

Additional Information

Todd Howlett - 0409437437

Centre Manager National Storage (TAS)


Codie Ackroyd - 0407390708

Deputy Spervisor National Storage (TAS)


Patrick Altman

Store Manager Big W Rosny Park (TAS)


Timeline

Storage Consultant

National Storage
07.2022 - Current

Customer Service Associate

Big W Rosny Park
07.2022 - Current

Customer Service Associate

Big W Rosny Park
12.2018 - 07.2022

Softgoods Leader

Big W QV
07.2018 - 09.2018

Ferguson Plarre
02.2016 - 02.2018

Customer Service Associate

Big W QV
11.2015 - 06.2018

Customer Service / Cash Register Operator

Mrs. Fields Café at Watergardens
08.2015 - 02.2016

Master of Education -

Victoria University

Master of Professional Accounting CPA Certified - ACCOUNTANCY

Kaplan Business School

MBA - Human Resource

Amity University

Bachelor of Commerce -

St. Johns College Commerce

Similar Profiles

CREATE PROFILE
Gaurika Bajaj