Gaurish Bhatia
Perth,WA
Summary
Software and Automation Engineer, along with Vendor Management Specialist with experience delivering workflow automation, application development, and business-driven IT solutions. Proven track record of managing 500+ tickets/month with 96% SLA compliance, reducing ticket inflow by 200+/month through automation, and driving measurable cost savings via vendor management, requirement gathering, and cost-benefit analysis. Skilled in SQL, C#, GraphQL, PowerShell, JotForms, Power Automate, and Power BI, with strengths in stakeholder engagement, customer management, workload prioritisation, and documentation. Recognised for implementing solutions that improved efficiency, reduced downtime by 70%, and delivered significant business value.
Overview
1
1
year of professional experience
Work History
Graduate Software Engineer
Baybuilding Services
Belmont, WA
07.2025 - Current
- Partnered with vendors, SMEs, and stakeholders to perform business analysis and deliver automation solutions that reduced operational costs.
- Built 70% of organisational forms using JotForms, integrated with the Job Management Platform using APIs, webhooks, and Power Automate to automate approvals, notifications, and submission edits, reducing manual handling by 40%.
- Actively participated in Dev Testing (Whitebox and Blackbox Testing) and User Acceptance Testing (UAT), along with deployment and user feedback gathering, reducing the risk and impact significantly.
- Designed and implemented a PowerShell-based script with SMTP alerting, proactively restarting Windows services, and reducing ETL sync downtime by 70%.
- Created Power BI dashboards to track SLA compliance, ticket resolution trends, and automation ROI, which led to improved decision-making for leadership.
- Resolved 500+ tickets per month with 96% SLA compliance, and reduced inflow by over 200 per month via automation and preventive fixes.y over 200 per month via automation and preventive fixes.
- Coordinated and prioritised workload across cross-functional teams, ensuring the delivery of both BAU support and project initiatives.
- Supported Dev/UAT testing, created test cases/runs, and assisted with controlled production deployments under change management.
- Authored technical documentation, BRDs, and 20+ solution articles covering integrations and workflows, improving onboarding, and first-time resolution.
- Regularly engaged with customers and internal stakeholders to provide updates, manage expectations, and improve satisfaction.
- Improvised error logging and management, helping in the efficient resolution of issues, integrating with ticketing to track in a systematic manner. which helped to improve the efficiency of ticketing by 30%.
Technical Support Assistant (BI)
Bay Building Group
Bentleigh East , VIC
11.2024 - 07.2025
- Coordinated with vendors for escalations, service delivery, and license renewals across 4 states (VIC, NSW, QLD, WA).
- Implemented Snipe-IT asset management across 4 offices; tagged and audited 2,000+ assets.
- Resolved 300+ tickets/month with 96% SLA compliance; reduced inflow by 100+/month via Freshservice automations.
- Built Freshservice workflows for onboarding, offboarding, and ticket routing to cut response time 30%.
- Assisted with Intune/Entra ID/AD administration and compliance enforcement.
- Supported UAT and bug fixes (SQL, C#, GraphQL) and deployments under change management.
- Authored technical documentation, BRDs, and solution articles to guide staff, reduce repeat issues, and standardize processes.
- Deployed IT assets across multiple offices, improving uptime by 15%.
Education
Bachelor of Software Engineering (Honours) - cyber security
Deakin University
Melbourne07-2025
Skills
Core Skills:
- Software Engineering & Solutioning: Application development, troubleshooting, workflow design
- Automation & Process Improvement: Workflow automation, task optimisation, workload reduction
- Vendor and Stakeholder Management: Vendor coordination, stakeholder engagement, business analysis
- Business & Delivery: Change management, workload prioritisation, customer engagement, service delivery
- Documentation & Knowledge Management: Technical documentation, BRDs, solution articles
- Collaboration & Teamwork: Cross-functional teamwork, communication, and customer satisfaction improvement
Tools & Technologies:
- Programming & Databases: SQL, C#, GraphQL, PowerShell, HTML, CSS, JavaScript
- Automation & Workflows: Power Platform(forms, workflows, integrations), JotForms (API & Webhooks), Freshservice Workflows and automation
- Analytics & Reporting: PowerBI(dashboards, reporting)
- Systems & Administration: Office 365, Microsoft Intune, Entra ID, Active Directory, Office 365 Admin Center
- Device & Security Management: Samsung Knox, Apple Business Manager, Barracuda, Exclaimer
- Practices & Delivery: Agile, Scrum, UAT Testing, Change Management
Projects
IoT security research project – Deakin University (2025)
- Researched cybersecurity in industrial IoT systems, focusing on digital twin technology for smart manufacturing.
- Developed a case study on IoT security risks (e.g., Mirai botnet) and proposed a digital twin-based framework for proactive threat detection.
- Technologies used: Azure Digital Twins, Raspberry Pi (simulated), Node.js, C#, Event Grid, IoT Hub, PowerApps, and DTDL.
- Delivered findings in an IEEE-style academic report, with supporting technical evidence.
Tibetan Community of Victoria (TCA VIC) Website
- Designed and developed a multi-page responsive website using Bootstrap 5, HTML, CSS, and JavaScript, including navigation, hero sections, galleries, and SEO optimisation.
- Partnered with community stakeholders to promote events and cultural programs digitally.
Volunteer Work
Power Platform Discharge Summary – Delek Hospital (India) (2024)
- Built a PowerApps-based discharge summary application to automate patient records
- Reduced manual data entry by 50%, improving accuracy and saving staff time.
- Technologies used include Microsoft PowerApps, SharePoint Lists, and PowerAutomate.
References
References available upon request.
Timeline
Graduate Software Engineer
Baybuilding Services
07.2025 - Current
Technical Support Assistant (BI)
Bay Building Group
11.2024 - 07.2025
Bachelor of Software Engineering (Honours) - cyber security
Deakin University
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