Gaurish Bhatia
Perth,WA
Summary
Software and Automation Engineer, along with Vendor Management Specialist with experience delivering workflow automation, application development, and business-driven IT solutions. Proven track record of managing 500+ tickets/month with 96% SLA compliance, reducing ticket inflow by 200+/month through automation, and driving measurable cost savings via vendor management, requirement gathering, and cost-benefit analysis. Skilled in SQL, C#, GraphQL, PowerShell, JotForms, Power Automate, and Power BI, with strengths in stakeholder engagement, customer management, workload prioritisation, and documentation. Recognised for implementing solutions that improved efficiency, reduced downtime by 70%, and delivered significant business value.
Overview
1
1
year of professional experience
Work History
Graduate Software Engineer
Baybuilding Services
Belmont, WA
07.2025 - Current
- Partnered with vendors, SMEs, and stakeholders to perform business analysis and deliver automation solutions that reduced operational costs.
- Built 70% of organisational forms using JotForms, integrated with the Job Management Platform using APIs, webhooks, and Power Automate to automate approvals, notifications, and submission edits, reducing manual handling by 40%.
- Actively participated in Dev Testing (Whitebox and Blackbox Testing) and User Acceptance Testing (UAT), along with deployment and user feedback gathering, reducing the risk and impact significantly.
- Designed and implemented a PowerShell-based script with SMTP alerting, proactively restarting Windows services, and reducing ETL sync downtime by 70%.
- Created Power BI dashboards to track SLA compliance, ticket resolution trends, and automation ROI, which led to improved decision-making for leadership.
- Resolved 500+ tickets per month with 96% SLA compliance, and reduced inflow by over 200 per month via automation and preventive fixes.y over 200 per month via automation and preventive fixes.
- Coordinated and prioritised workload across cross-functional teams, ensuring the delivery of both BAU support and project initiatives.
- Supported Dev/UAT testing, created test cases/runs, and assisted with controlled production deployments under change management.
- Authored technical documentation, BRDs, and 20+ solution articles covering integrations and workflows, improving onboarding, and first-time resolution.
- Regularly engaged with customers and internal stakeholders to provide updates, manage expectations, and improve satisfaction.
- Improvised error logging and management, helping in the efficient resolution of issues, integrating with ticketing to track in a systematic manner. which helped to improve the efficiency of ticketing by 30%.
Technical Support Assistant (BI)
Bay Building Group
Bentleigh East , VIC
11.2024 - 07.2025
- Coordinated with vendors for escalations, service delivery, and license renewals across 4 states (VIC, NSW, QLD, WA).
- Implemented Snipe-IT asset management across 4 offices; tagged and audited 2,000+ assets.
- Resolved 300+ tickets/month with 96% SLA compliance; reduced inflow by 100+/month via Freshservice automations.
- Built Freshservice workflows for onboarding, offboarding, and ticket routing to cut response time 30%.
- Assisted with Intune/Entra ID/AD administration and compliance enforcement.
- Supported UAT and bug fixes (SQL, C#, GraphQL) and deployments under change management.
- Authored technical documentation, BRDs, and solution articles to guide staff, reduce repeat issues, and standardize processes.
- Deployed IT assets across multiple offices, improving uptime by 15%.
Education
Bachelor of Software Engineering (Honours) - cyber security
Deakin University
Melbourne07-2025
Skills
Core Skills:
- Software Engineering & Solutioning: Application development, troubleshooting, workflow design
- Automation & Process Improvement: Workflow automation, task optimisation, workload reduction
- Vendor and Stakeholder Management: Vendor coordination, stakeholder engagement, business analysis
- Business & Delivery: Change management, workload prioritisation, customer engagement, service delivery
- Documentation & Knowledge Management: Technical documentation, BRDs, solution articles
- Collaboration & Teamwork: Cross-functional teamwork, communication, and customer satisfaction improvement
Tools & Technologies:
- Programming & Databases: SQL, C#, GraphQL, PowerShell, HTML, CSS, JavaScript
- Automation & Workflows: Power Platform(forms, workflows, integrations), JotForms (API & Webhooks), Freshservice Workflows and automation
- Analytics & Reporting: PowerBI(dashboards, reporting)
- Systems & Administration: Office 365, Microsoft Intune, Entra ID, Active Directory, Office 365 Admin Center
- Device & Security Management: Samsung Knox, Apple Business Manager, Barracuda, Exclaimer
- Practices & Delivery: Agile, Scrum, UAT Testing, Change Management
Projects
IoT security research project – Deakin University (2025)
- Researched cybersecurity in industrial IoT systems, focusing on digital twin technology for smart manufacturing.
- Developed a case study on IoT security risks (e.g., Mirai botnet) and proposed a digital twin-based framework for proactive threat detection.
- Technologies used: Azure Digital Twins, Raspberry Pi (simulated), Node.js, C#, Event Grid, IoT Hub, PowerApps, and DTDL.
- Delivered findings in an IEEE-style academic report, with supporting technical evidence.
Tibetan Community of Victoria (TCA VIC) Website
- Designed and developed a multi-page responsive website using Bootstrap 5, HTML, CSS, and JavaScript, including navigation, hero sections, galleries, and SEO optimisation.
- Partnered with community stakeholders to promote events and cultural programs digitally.
Volunteer Work
Power Platform Discharge Summary – Delek Hospital (India) (2024)
- Built a PowerApps-based discharge summary application to automate patient records
- Reduced manual data entry by 50%, improving accuracy and saving staff time.
- Technologies used include Microsoft PowerApps, SharePoint Lists, and PowerAutomate.
References
References available upon request.
Timeline
Graduate Software Engineer
Baybuilding Services
07.2025 - Current
Technical Support Assistant (BI)
Bay Building Group
11.2024 - 07.2025
Bachelor of Software Engineering (Honours) - cyber security
Deakin University
Similar Profiles
JAMYANG TSULTRIMJAMYANG TSULTRIM
IT Customer Management Lead at Baybuilding Group Pty. Ltd.IT Customer Management Lead at Baybuilding Group Pty. Ltd.
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
MUSFIKA BINTE ZAMANMUSFIKA BINTE ZAMAN
Project Support Officer at Anjia Property SettlementProject Support Officer at Anjia Property Settlement
Joseph WalkerJoseph Walker
Software Engineer at Self EmployedSoftware Engineer at Self Employed