Gautam Pal
Melbourne
Summary
Results-driven Business Analyst with over 4 years of experience in technical analysis, data analysis, and reporting. Proficient in crafting actionable insights using SQL and data visualization tools like Tableau. Skilled in bridging business requirements and technical implementation through comprehensive documentation and conceptual skills. Demonstrates strong Business Analysis knowledge, strong stakeholder management experience, process improvement expertise, and individual contributor capabilities across the SDLC.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
CLICK SEND
07.2023 - 06.2024
- Reporting to Product Manager, the role includes coordinating with the Business units and investigating the Business Problems, gathering requirements, and initiating the process improvement strategies
- Gathering Business Requirements and Documenting in Confluence
- Identified Key Data elements and transform complex information into meaningful insights using Periscope Data
- Used advanced Data Analysis skills to understand and interpret data requirements
- Created complex SQL queries with Joins and scripts to extract and manipulate data for reporting purposes
- Worked closely with technical teams to upgrade internal applications, ensuring seamless transition and minimal disruption to business processes
Business Analyst
SERVICE STREAM
02.2022 - 07.2023
- Reporting to the Operations Support Manager, the role includes coordinating the HRIS and Finance systems and investigating the Business Problems, gathering requirements, and initiating the system change
- Utilized advanced analytical skills to solve complex issues and improve operational efficiency
- Creating Business Analysis Plan on Data Migration Projects
- Led decommissioning of outdated systems, streamlining operational efficiency
- Used advanced Data Analysis skills to understand and interpret data requirements
- Collaborated with IT teams to support infrastructure projects, ensuring system updates and integrations were carried out with minimal disruption
- Collaborated with cross-functional teams to gather user requirements and translate them into technical specifications
- Designed and implemented user processes, streamlining workflows, and enhancing productivity
- Fostered strong working relationships with team members and stakeholders, promoting a collaborative work environment
I.T Field Engineer
Hewlett Packard
01.2022 - 02.2022
- Reporting to Field Supervisor, the role included inspecting and installing equipment and new technologies, directing crews or workers on site, conducting research, and reporting on project status
- Ensure smooth functioning of the systems and accountable for installing, testing, and maintaining equipment such as installing routers & switches
- Following up with the routine checkups of equipment and ensuring optimal performance
- Manage and coordinate the setup of numerous tests and evaluations of the systems
- Communicate with the clients to determine needs and explain complex issues
Cellar Door Sales
Mount Langi Ghiran (Rathbone Wine Group)
01.2020 - 01.2022
- Reporting to General Manager, the role included performing all daily Cellar Door functions, processing transactions, stocking wine, packing order and general housekeeping duties, kitchen duties and food preparation as needed
- Host all guests and provide knowledgeable, consistent, and courteous Hosted Wine Flights that educate guests on the history of the winery, vineyard and wines ultimately leading to an engaging visitor experience
- Capturing new member details by encouraging Wine Club Memberships to increase sales and build Customer Loyalty
- Increased in-store participation in sign up for Monthly Newsletter from 2.5% to 30% to advance consumer insight capabilities
- Spearheaded all strategy around the launch of the new vintage resulting increase in sales conversion
Sales Business Analyst
Avology Technologies
03.2017 - 05.2019
- Reporting to CEO, the role included generating leads by bidding on the projects online and taking responsibility of fulfilling the project implementation from gathering requirements till successful deployment
- Conducting Requirements gathering sessions to know more about the Business problem, background, and vision of the expected product
- Recommending features of the product to elevate the User Experience
- Designing Application mock-ups to draft the End-User experience scenarios
- Conceptualise the User Acceptance for writing down UAT Testing scripts
- Conducting Product Validation Testing to demonstrate the expected outcomes achieved
Education
Master Of Technology - Business Analytics
Federation University
Ballarat06.2021
Bachelor of Technology - Computer Science
Chandigarh Engg. College
India05.2015
Skills
- Customer experience management
- Conflict resolution strategies
- Process modeling and improvement
- Implementation planning
- Stakeholder engagement
- Product Documentation
- Business Intelligence
- Writing User Stories
- System integration techniques
- Requirements gathering and analysis
- Microsoft Power BI skills
- Microsoft Azure knowledge
- Project Tracking using Jira
- Data analysis methodologies
- Tableau data visualization
- SQL database management
Certifications And Memberships
- ECBA Certified Business Analyst, International Institute of Business Analysis, 10/01/21, Current
- Agile at Work, Project Management Institute, 10/01/22, Current
Tools Of Expertise
- Microsoft Visio
- PrimeBPM
- Salesforce
- Microsoft Power BI
- Microsoft Azure
- SAP Signavio
- Automation Anywhere
- Jira
- Confluence
- Microsoft Office Suite
- Miro
- Tableau
- SQL
Accomplishments
Data Migration Projects: Successfully contributed to data migration projects, ensuring a seamless transition, and data integrity
Technical Analysis Expertise: Extensive experience in writing SQL scripts, including joins, to extract and manipulate data for business reporting
Collaborative Skills: Worked closely with TA, BA teams, and business stakeholders to align project objectives with organizational goals
Documentation Excellence: Proficient in converting business requirements into detailed technical documents for development teams
Efficient Process Handling: Hands-on experience in optimizing workflows and aligning business strategies with technical solutions
Certification
- Entry-Certified Business Analyst by IIBA
- Power BI Dashboard in a Day, by Microsoft
- Introduction to Business Intelligence by the Corporate Finance Institute
- Agile Product Owner Role Foundations by LinkedIn Learning
- Miro Essentials by Miro University
- Generative AI and its impact on business by Skillsoft
References
References available upon request.
Timeline
Business Analyst
CLICK SEND
07.2023 - 06.2024
Business Analyst
SERVICE STREAM
02.2022 - 07.2023
I.T Field Engineer
Hewlett Packard
01.2022 - 02.2022
Cellar Door Sales
Mount Langi Ghiran (Rathbone Wine Group)
01.2020 - 01.2022
Sales Business Analyst
Avology Technologies
03.2017 - 05.2019
Master Of Technology - Business Analytics
Federation University
Bachelor of Technology - Computer Science
Chandigarh Engg. College
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