GAUTAM SHARMA
Kalkallo,VIC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Apex Car Rentals (Avis Budget Group)
Tullamarine, VIC
10.2019 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Customer Service Representative
Apex Car Rentals (Avis Budget Group)
Tullamarine, VIC
10.2016 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Graduate Diploma of Property -
Deakin University
Melbourne, VIC10.2025
Master of Professional Accounting -
Central Queensland University
Melbourne, VIC08.2014
Bachelor of Arts - Business Management
University of Wales Trinity Saint David
London, United Kingdom08.2012
Skills
- Dedicated Customer Service
- Time Management
- Strong attention to detail
- Professionalism and Integrity
- Relationship Building
- Operational Oversight
- Policy Implementation
- KPI Setting and Review
- Data Analytics
Certification
Certified in First Aid, February 2023
Certified in CPR, February 2023
Licenses
Full Victorian Drivers Licence CAR and HR
Timeline
Duty Manager
Apex Car Rentals (Avis Budget Group)
10.2019 - Current
Customer Service Representative
Apex Car Rentals (Avis Budget Group)
10.2016 - 10.2019
Graduate Diploma of Property -
Deakin University
Master of Professional Accounting -
Central Queensland University
Bachelor of Arts - Business Management
University of Wales Trinity Saint David