Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gautam Shrestha

Gosnells,Australia

Summary

Front Office Receptionist with expertise in Protel PMS and Opera PMS, specializing in guest relations and conflict resolution. Delivered exceptional service while efficiently managing reservations, ensuring seamless guest experiences. Strong communication and problem-solving skills enhance customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Office Receptionist

Adina Perth & Adina Barrack Plaza
Perth, WA
03.2024 - Current
  • Provide warm, efficient guest check-in/check-out experiences while addressing inquiries and concerns.
  • Proficient in using Opera PMS and Protel PMS to efficiently manage guest reservations and check-ins.
  • Process payments via cash, credit card, and digital platforms seamlessly.
  • Liaise between housekeeping, maintenance, and management to ensure guest satisfaction.
  • Handle administrative responsibilities, including phone calls, emails, and guest requests.

Front Office Receptionist

Sanno Marracoonda Perth Airport Hotel
Perth, WA
10.2023 - Current
  • Conduct smooth check-in/check-out processes, and attend promptly to guest needs.
  • Deliver accurate information about hotel services, facilities, and local attractions.
  • Efficiently manage reservations and cancellations via Protel PMS.
  • Maintain effective communication with guests, colleagues, and management.

Customer Assistant / Checkout Assistant

Dan Murphy's (Morley)
Morley, WA
10.2023 - 01.2024
  • Handled customer transactions and payments with accuracy and efficiency.
  • Assisted customers with product location, and offered knowledgeable recommendations.
  • Ensured store cleanliness, and product availability.
  • Verified customer identification to uphold legal drinking age policies.

Education

Bachelor of Business Studies -

Tribhuvan University
Nepal
01.2014

Skills

  • Front desk operations
  • Conflict resolution
  • Guest relations
  • Reservation management
  • Payment processing
  • Administrative support
  • Effective communication
  • Time management
  • Team collaboration
  • Interpersonal skills

Certification

  • WA valid C class driver's license
  • Passenger transport driver (PTD) certificate

References

References available upon request.

Timeline

Front Office Receptionist

Adina Perth & Adina Barrack Plaza
03.2024 - Current

Front Office Receptionist

Sanno Marracoonda Perth Airport Hotel
10.2023 - Current

Customer Assistant / Checkout Assistant

Dan Murphy's (Morley)
10.2023 - 01.2024

Bachelor of Business Studies -

Tribhuvan University

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Gautam Shrestha