Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Gavan Riley

Gavan Riley

Camden,NSW

Summary

Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Network Operations Engineer

Aussie Broadband
08.2022 - Current
  • Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
  • Contributed to the achievement of departmental objectives by adhering to best practices in change management, ensuring smooth transitions during network updates or modifications.
  • Delivered training sessions to junior engineers, fostering a culture of knowledge sharing and collaboration within the team.
  • Provided continuous support to end-users, resolving connectivity issues promptly and professionally.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Updated internal customers regarding open tickets and status of resolutions.

Senior Instructor (SIGNALS)

Australian Army
01.2022 - 08.2022
  • Provided constructive feedback on student work, helping them to refine their skills and grow as learners.
  • Assessed student progress regularly through quizzes, tests, and informal assessments, adjusting instruction as needed to ensure mastery of content.
  • Enhanced student learning by incorporating hands-on activities and real-world examples into lesson plans.
  • Developed strong relationships with students, creating a positive and supportive learning environment.
  • Participated in curriculum review committees, ensuring alignment with job standards and relevance
  • Actively pursued professional growth opportunities by attending conferences and participating in training workshops relevant to my field of expertise.
  • Tailored lesson plans to meet the diverse needs of learners in my classroom, using differentiated instruction strategies when appropriate.

Senior Telecommunications Technician

Australian Army
01.2020 - 01.2022
  • Managed multiple projects simultaneously, prioritizing tasks based on urgency and client needs.
  • Conducted regular inspections of telecommunications infrastructure, identifying areas for improvement or repair.
  • Improved network performance by installing, configuring, and maintaining telecommunications equipment.
  • Increased customer satisfaction by providing timely responses to service requests and resolving issues efficiently.
  • Facilitated clear communications between remote teams by setting up reliable video conferencing systems.
  • Enabled smoother transitions during equipment installations by collaborating closely with other departments such as IT support teams.
  • Supported company skillsets by training junior team members in industry best practices and technical skills required for success in the role.
  • Minimized downtime due to equipment failure with thorough preventative maintenance programs.
  • Provided training to customers to enhance use and understanding of network systems.
  • Read blueprints and schematics to correctly place equipment.
  • Performed preventive maintenance of telecommunications equipment.

Telecommunications Technician

Australian Army
08.2016 - 01.2020
  • Installed and configured new devices and system components.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Responded to service requests during and after business hours.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Improved network performance by diagnosing and resolving complex telecommunications issues.
  • Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.

Education

CySa +

Comptia
05.2024

Security +

Comptia
08.2023

CCNA

CISCO
04.2023

Certificate IV - LEADERSHIP AND MANAGEMENT

Defence Australia
Canberra
11.2022

Certificate IV - Government

Defence Australia
Canberra
11.2022

No Degree - Network +

Comptia
06.2022

Certificate IV - TELECOMMUNICATIONS ENGINEERING TECHNOLOGY (ICT4121

Box Hill Institute of TAFE
Melbourne, VIC
09.2018

Skills

  • Network configuration
  • LAN switching technologies
  • Layer-2/3 protocols
  • IP Addressing and Subnetting
  • Incident Response
  • Network Security
  • Threat Intelligence
  • Identity Management

Timeline

Network Operations Engineer

Aussie Broadband
08.2022 - Current

Senior Instructor (SIGNALS)

Australian Army
01.2022 - 08.2022

Senior Telecommunications Technician

Australian Army
01.2020 - 01.2022

Telecommunications Technician

Australian Army
08.2016 - 01.2020

CySa +

Comptia

Security +

Comptia

CCNA

CISCO

Certificate IV - LEADERSHIP AND MANAGEMENT

Defence Australia

Certificate IV - Government

Defence Australia

No Degree - Network +

Comptia

Certificate IV - TELECOMMUNICATIONS ENGINEERING TECHNOLOGY (ICT4121

Box Hill Institute of TAFE

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