Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gavin Alki

10 golden court Wallan,VIC

Summary

I wish to apply for the position currently advertised. Not only do I love working in the Facilities/warranty/construction field. I have a strong desire to grow with your company, I also have a true appreciation for Culture and People and genuinely believe I am a great fit for this position. With solid Building Maintenance and Construction experience at Metricon, Simonds Homes and Mahercorp combined with my previous leadership experience, I feel my skill set would be a valuable asset to this role and to the company.

Overview

18
18
years of professional experience

Work History

Facilities/Maintenance Manager

Hotel Grand Chancellor
03.2024 - Current
  • Coordinated with vendors and contractors to ensure high-quality services at competitive prices, optimizing budget utilization.
  • Created detailed reports on facility conditions, enabling informed decision-making for management regarding upgrades or repairs.
  • Acted as a key liaison between the maintenance department, upper management, and building occupants – ensuring clear communication of expectations and priorities.
  • Managed a team of skilled technicians for timely completion of repair tasks, ensuring minimal downtime.
  • Promoted positive employee morale by fostering an inclusive work environment and addressing workplace issues promptly.
  • Established strong relationships with building occupants through transparent communication and prompt issue resolution, enhancing tenant satisfaction.
  • Optimized inventory control processes by implementing an automated tracking system for ordering essential supplies as needed.
  • Developed and implemented an efficient work order system, streamlining the maintenance request process.
  • Implemented energy-efficient practices in facility operations, contributing to cost savings and environmental sustainability.
  • Ensured compliance with local building codes and regulations through diligent record keeping and coordination with regulatory authorities.
  • Reduced equipment breakdowns with a proactive preventive maintenance program, resulting in increased productivity.
  • Conducted staff training programs to enhance technical skills and promote adherence to safety protocols, minimizing workplace accidents.
  • Oversaw facility renovations and expansions projects from inception to completion, ensuring minimal disruption to operations.
  • Improved facility safety by conducting regular inspections and addressing maintenance issues promptly.
  • Managed annual budgets effectively for the maintenance department while balancing expenses against financial goals.
  • Managed staff of 4, created work schedules, distributed assignments, and supervised day-to-day operations.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.

Site Manager

Mahercorp
07.2023 - 03.2024
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Coordinate and manage trades, establish a reliable trade base
  • Build strong and ongoing working relationships with clients, trades and key stakeholders
  • Ensure correct building practices and procedures are adhered to at all times
  • Ensure quality homes are built within set time frames and budgeted guidelines
  • Enforce and adhere to OH&S regulations
  • Day to day management of trades on site, suppliers, completion of paperwork and other admin tasks
  • Weekly KPI reporting

Maintenance Manager

Mahercorp
06.2022 - 07.2023
  • Sound understanding of all tolerance and standards at both 3ms and warranty stages
  • Liaise with problematic clients to resolve all issues
  • Attend and run retrenchment meetings
  • Attend DBDRV conciliations both on phone and onsite
  • Supervise a portfolio of problematic builds and manage clients.(Site supervisor role) Handover of houses with problematic clients and assist site supervisors in the handover process
  • (Acting Construction manager role for a team of 6 site supervisor's) Identifying design faults/common problematic trends and having regular meetings with the building manager and GM to discuss solutions
  • Regular senior management meetings
  • Rectify all private inspector reports at PCI as well as the 3MS stage
  • Management of the PCI process.( new process designed and implemented by myself) Implementation of new processes in construction, warranty, and maintenance
  • Plan and program all work on new builds
  • Monitor both 3ms and warranty jobs
  • Daily management of a team of 12
  • Manage all client escalations
  • Advise all staff on difficult jobs
  • ( Mentor program, currently mentor 12 supervisors) Workflow all jobs with staff on a weekly basis
  • Monitor and implement cost control strategies
  • Hands on work i.e plaster, paint, caulk, grout, and rectify mortar blowouts
  • OH&S training and meetings, being aware of key OH&S positions within the business, and ensuring actions to do not pose OHS risk to self and/or others
  • Contract tendering with procurement to implement cost control with external suppliers
  • Weekly meetings with external suppliers about performance and expectations
  • Plan all operations for which they are responsible for ensuring that the risks of work-related injury, illness, or property damage are eliminated or effectively controlled
  • As required, participate in the resolution of safety issues and in the review of incidents and accidents that have occurred
  • As required, assist in the return to work and rehabilitation process of an injured worker
  • Ensure staff receive appropriate training to have the knowledge and resources to meet their responsibilities and eliminate or minimize any risk to health and safety from work carried out as part of department operations
  • Monitor and review the OH&S performance of personnel within their area of responsibility
  • Initiate actions to improve OH&S performance and rectify any specific non-conformances within reasonable time frames
  • Remedy and/or discipline cases of unacceptable employee or subcontractor behaviour in relation to OH&S
  • Other functions and responsibilities
  • Participate in and complete professional development activities as required.

Service & Warranty Site Manager

Todd Devine
08.2021 - 06.2022
  • Booking, supervising, and instructing various trades across multiple job sites
  • Ensuring that a high level of standard is carried out across all maintenance work performed
  • Provide excellent customer service to clients, ensuring that any concerns are addressed quickly and accurately
  • Keeping accurate records of all works undertaken and associated costs
  • Ordering relevant materials and services to carry out maintenance required
  • Coordinating with Construction Manager's on various jobs and escalating issues when necessary
  • Adhering to and enforcing safe work practices in line with WHSE legislation
  • Daily Dispute Resolution and Conflict Management
  • Implemented new processes to be less paper based and more accessible electronically
  • Conduct all Quality Assurances for each stage
  • Dividing jobs between team members and chairing all weekly meetings
  • Approving and authorizing invoices whilst ensuring costs are within budget allowances
  • Sourcing and training new contractors ensuring they maintain courteousness, cleanliness and WHSE requirements
  • Perform handyman duties for display homes, office facilities and occasionally at client homes where needed
  • Mentoring new starters and giving guidance
  • Liaising with suppliers on a regular basis
  • Conducting team meetings- discussing common issues, productivity, cost savings and cost cutting, product faults, team members concerns
  • Department goal setting- sign offs per month, budgeting and financial goals, system development
  • Liaising with Construction Manager and Supervisor on poor workmanship conducted by original trades and back charging.

Service & Warranty Site Manager

Metricon Homes
08.2019 - 08.2021
  • Booking, supervising, and instructing various trades across multiple job sites
  • Ensuring that a high level of standard is carried out across all maintenance work performed
  • Provide excellent customer service to clients, ensuring that any concerns are addressed quickly and accurately
  • Keeping accurate records of all works undertaken and associated costs
  • Ordering relevant materials and services to carry out maintenance required
  • Coordinating with the Construction Manager on various jobs and escalating issues when necessary
  • Adhering to and enforcing safe work practices in line with WHSE legislation
  • Daily Dispute Resolution and Conflict Management
  • Implemented new processes to be less paper based and more accessible electronically
  • Conduct all Quality Assurances for each stage
  • Dividing jobs between team members and chairing all weekly meetings
  • Approving and authorizing invoices whilst ensuring costs are within budget allowances
  • Sourcing and training new contractors ensuring they maintain courteousness, cleanliness and WHSE requirements
  • Perform handyman duties for display homes, office facilities and occasionally at client homes where needed.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Collaborated with stakeholders to develop comprehensive project plans outlining goals, timelines, and deliverables.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Senior Maintenance Supervisor

Simonds Homes
08.2017 - 08.2019
  • Booking, supervising and instructing various trades across multiple job sites
  • Ensuring that a high level of standard is carried out across all maintenance work performed
  • Provide excellent customer service to clients, ensuring that any concerns are addressed quickly and accurately
  • Keeping accurate records of all works undertaken and associated costs
  • Ordering relevant materials and services in order to carry out maintenance required
  • Coordinating with the Maintenance Manager on various jobs and escalating issues when necessary
  • Adhering to and enforcing safe work practices in line with WHSE legislation
  • Head of Maintenance for new maintenance supervisors
  • Daily Dispute Resolution and Conflict Management.
  • Supervised employee performance, preventive maintenance, and safety.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.

Senior Maintenance Supervisor

Mantra Group
02.2015 - 08.2017
  • Created, implemented, and currently manage the preventative maintenance plan
  • Coordinate and supervise external contractors
  • Ensure Compliance with Occupational Health & Safety guidelines
  • Control costs on an ongoing basis; capital expenditure, creating new work orders, charging out of invoices
  • Manage contracts for waste management, test & tag, electrical, mechanical, plumbing and fire services
  • Implement environmental best practices through energy management, LED projects and other aspects of energy savings
  • Conduct property audits and monthly walkthroughs
  • Manage and lead the day-to-day operations of the maintenance team, conflict management, performance management, recruitment, delegation, team collaboration
  • Work alongside my team to complete daily maintenance services not limited to: - repairing all hotel fittings and fixtures - patching and painting of damaged walls - monitoring water treatment and filtration systems for hotel pool.
  • Supervised employee performance, preventive maintenance, and safety.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.

Facilities and Maintenance Assistant (Multiple Sites)

Asian Pacific Serviced Offices
02.2014 - 02.2015
  • Completing Handyman & Maintenance duties not limited to: - repairing broken furniture - replacing globes - changing water filters - fixing broken locks - patching and painting of damaged walls - caulking of doors and windows - hanging artwork - installing shelving
  • Designing Corporate Suites and boardrooms to customers' style and design
  • Created and upheld Maintenance register
  • Setup for corporate events such as Grand Prix
  • Coordinating move-in of new tenants and furniture deliveries
  • Create and charge out invoices
  • Achieving monthly sales targets for leasing and selling of furniture
  • Contractor Management.
  • Maintained safety conditions and standards in facility.
  • Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.

Senior Supervisor and Security Officer (Multiple Sites)

Business Risks International
01.2009 - 02.2014
  • Supervision of all security operations within the building
  • Contractor Management including JSA and work permits
  • Response to emergency situations
  • Construction of written reports detailing incidents and potential solutions to Head office
  • Creation and tracking access security cards on Microsoft Excel & Cardex
  • Escorting and chaperoning for after-hours visitors
  • Chief Fire Warden and First Aider duties
  • Coordinate and monitor the activities of Security Officers utilizing a verbal and written communication system
  • General Maintenance of building (chillers and boilers)
  • Invoicing for all building maintenance
  • Operation of BMS and programming after hours' air conditioning.
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.

Fitter and Turner Apprentice (Pre-Apprenticeship, 1st & 2nd Year)

Sutton Tools
11.2005 - 10.2009
  • Tool Making (Drills, Taps and reamers)
  • Spray Painting of Parts
  • Operation and Maintenance of all CNC machines
  • Preventative Maintenance to comply with safety
  • Welding Light Fabrication (Arc, Mig and Tig Welding)
  • Basic Soldering
  • Understanding and reading CAD drawings using AutoCAD provided by engineers
  • Hardening and blackening of steel by heat and chemical treatment.
  • Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
  • Ensured accuracy of final product dimensions by diligently verifying measurements against project specifications.

Education

Certificate IV - Customer Contact

Kangan Institute
Melbourne, VIC
01.2014

Certificate IV - Front Line Management

Kangan Institute
Melbourne, VIC
01.2014

Certificate IV - Risk Management

Kangan Institute
Melbourne, VIC
01.2014

Counter terrorism awareness program/ Legal Requirements Training Program/ Customer Service Training Program -

Secure Training
Melbourne, VIC
01.2009

Certificate III in Security Operations Maritime Certificate -

01.2006

Pre-Apprenticeship, Certificate I & Certificate II Fitter and Turner -

01.2004

Year 12 VCE Completion -

01.2004

Skills

  • Leadership Ability: managing a maintenance team, experience with conflict management, recruitment, delegation, team collaboration, performance management
  • Customer Service experience; Certificate IV in Frontline Management, Customer Contact & Risk Management
  • Consistent with keeping job numbers at a manageable level
  • Equipped to Train fellow staff members
  • Contractor Management: sourcing of contractors that are competitively priced, deliver inductions and complete risk Assessments and Job Safety Analysis Assessments
  • Awareness and implementation of appropriate Health and Safety practices (Manual Handling procedures, Emergency Management, Risk Assessments, Personal Protective Equipment requirements, building compliance etc)
  • Financial Acumen: Creating new work orders, charging out of invoices, management of expenditure
  • Proficient in Word, Excel and Outlook
  • Competent in iAuditor, Sim Build, Metricon's AP system, framework, onsite inspect and Click homes
  • Handyman & Maintenance duties: hands on experience working with tools, repairing fixtures and fittings, equipment, and machinery, assembling Furniture, Painting and Plastering of offices, apartments and suites, homes, Fitter and Turner Trade

References

Available upon request

Timeline

Facilities/Maintenance Manager

Hotel Grand Chancellor
03.2024 - Current

Site Manager

Mahercorp
07.2023 - 03.2024

Maintenance Manager

Mahercorp
06.2022 - 07.2023

Service & Warranty Site Manager

Todd Devine
08.2021 - 06.2022

Service & Warranty Site Manager

Metricon Homes
08.2019 - 08.2021

Senior Maintenance Supervisor

Simonds Homes
08.2017 - 08.2019

Senior Maintenance Supervisor

Mantra Group
02.2015 - 08.2017

Facilities and Maintenance Assistant (Multiple Sites)

Asian Pacific Serviced Offices
02.2014 - 02.2015

Senior Supervisor and Security Officer (Multiple Sites)

Business Risks International
01.2009 - 02.2014

Fitter and Turner Apprentice (Pre-Apprenticeship, 1st & 2nd Year)

Sutton Tools
11.2005 - 10.2009

Certificate IV - Customer Contact

Kangan Institute

Certificate IV - Front Line Management

Kangan Institute

Certificate IV - Risk Management

Kangan Institute

Counter terrorism awareness program/ Legal Requirements Training Program/ Customer Service Training Program -

Secure Training

Certificate III in Security Operations Maritime Certificate -

Pre-Apprenticeship, Certificate I & Certificate II Fitter and Turner -

Year 12 VCE Completion -

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