GAVIN CHEN
MCKINNON,VIC
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognised for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Bella Medical Supplies
Cheltenham, VIC
07.2020 - 07.2024
- Monitored inventory levels of raw materials and ordered additional stock when needed.
- Implemented cost-effective solutions to reduce waste while maintaining high production standards.
- Collaborated with external engineers to develop improved methods for producing products more efficiently.
- Performed preventative maintenance on machinery and equipment used in the manufacturing process.
- Maintained accurate records of all materials used in the production process.
- Documented all changes made to existing manufacturing processes and communicated updates with relevant personnel.
- Developed strategies for improving efficiency throughout the entire production cycle.
- Identified opportunities for continuous improvement within the manufacturing process.
- Developed and implemented production plans to meet customer demand.
- Ensured compliance with applicable regulations related to health, safety, or environmental standards.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Evaluated current methods of operation against established best practices guidelines.
- Trained new employees on proper use of machines, safety procedures, and job requirements.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Used daily system logs to document production information.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Set up and operated production machinery according to specific standards and protocols of company.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Produced quality products by palletizing, packaging and assembling finished items.
- Measured and weighed items to meet quality standards and prevent waste.
- Used hand trucks and forklifts to unload, load and transport items.
- Classified defects from finished orders for record tracking and statistics.
- Set up MYOB software to manage account documents, including invoices and receipts.
- Performed bank reconciliations on a regular basis.
- Deposited vendor payments and adjusted accounts to reflect changing balances.
- Maintained current and accurate general ledger with all accounting data in audit-ready format.
- Administered payroll processing, including calculation of wages, benefits, and deductions.
- Managed and reconciled multiple accounts, ensuring accuracy and compliance with financial policies.
- Coordinated with external auditors for annual audits, providing necessary documentation and explanations.
- Prepared and processed payroll.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Calculated and process payments for utilities, taxes and other operational payments.
- Matched orders with invoices and recorded required information.
Director
Best Charter
Melbourne, VIC
08.2014 - 07.2016
- Assisted customers with booking requests by offering advice on routes, cost-effective solutions, alternative options.
- Ensured that all safety protocols were followed during charter operations.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
- Stored and retrieved vehicles.
- Inspected vehicles to detect wear and damage.
- Ensured compliance with all applicable laws related to tourism operations.
- Coordinated with various vendors providing services to tourists such as car rental companies, tour operators.
- Verified accuracy of paperwork related to time sheets, log books, fuel receipts, and other documentation as required by company policy.
- Inspected vehicle before each trip to ensure it was in safe operating condition.
Director
Zen Corporations (Aust) Pty Ltd
Morrabbin, VIC
04.2006 - 08.2014
- Performed price comparisons among different vendors in order to get the best value for money.
- Maintained up-to-date records of all import transactions.
- Implemented procedures to ensure compliance with customs regulations.
- Prepared paperwork required for export and import licenses and certificates.
- Identified areas for improvement in existing processes or procedures.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Secured resourcing for equipment to meet warehouse operational needs.
- Processed requests and supply orders to successfully prepare orders.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Operated forklifts to fill or empty overhead spaces.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Generated warehouse shipping documents, packing lists and invoices.
- Identified opportunities to reduce cost and improve productivity.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Prepared detailed reports on purchases, including cost analyses.
- Conducted supplier evaluation to ensure best quality products at competitive prices.
- Assisted in resolving supply chain problems such as backorders, delayed shipments.
- Negotiated with suppliers to obtain the best possible pricing, payment terms and delivery times.
- Maintained accurate records of all purchase orders, invoices and contracts.
- Ensured timely payments of invoices while maintaining positive relationships with suppliers.
- Researched new vendors and evaluated their suitability for supplying goods or services.
- Monitored stock levels and identified purchasing needs.
- Developed relationships with key suppliers and ensured compliance with contractual agreements.
- Monitored vendor purchase transaction data, making records available to other departments and managers for review.
- Sourced new vendors for purchasing needs.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Developed and maintained an up-to-date database of suppliers, products, and prices.
- Utilized ERP systems for efficient management of purchasing processes.
- Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
- Collected operations data and created spreadsheets detailing trends.
- Conducted market research to determine appropriate pricing.
- Coordinated with logistics to ensure timely delivery of purchased items.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
- Identified opportunities to improve internal processes and procedures related to accounting.
- Managed customer accounts by providing accurate invoices and payment information.
- Provided support in the preparation of annual audits by external auditors.
- Reviewed financial documents for accuracy prior to submission.
- Performed month-end closing activities such as journal entries, accruals, reconciliations.
- Used MYOB to improve efficiency in record-keeping tasks.
- Monitored credit limits for customers and maintained detailed records of payments received.
Sales Executive
Jun Pacific
Laverton North, VIC
07.2004 - 03.2006
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Monitored feedback from customers regarding products.
- Cultivated relationships with existing customers to encourage repeat business.
- Created brochures to promote products.
- Contacted current and potential clients to promote products.
- Managed a portfolio of accounts to achieve long-term success.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
Education
Bachelor of Business - Information Systems And Management
Central Queensland University
Melbourne, VIC01-2000
Diploma - Operations Management
Victoria University
Footscray, VIC01-1997
Skills
- Production
- Quality assurance and control
- Logistics Management
- Inventory Management
- Process Improvement
- Warehouse Operations
Certification
- HR - Heavy Vehicle Driver Licence
- LF - Forklift Truck Licence
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
General Manager of Operations
Bella Medical Supplies
07.2020 - 07.2024
Director
Best Charter
08.2014 - 07.2016
Director
Zen Corporations (Aust) Pty Ltd
04.2006 - 08.2014
Sales Executive
Jun Pacific
07.2004 - 03.2006
Bachelor of Business - Information Systems And Management
Central Queensland University
Diploma - Operations Management
Victoria University
- HR - Heavy Vehicle Driver Licence
- LF - Forklift Truck Licence
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