CRM, Office 365 Suite
Gavin Duncanson
Business Development Manager
Bulimba,QLD
Summary
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Overview
10
10
years of professional experience
Work History
National Business Development Manager
ESP Solutions Group
Cannon Hill, QLD
01.2016 - 11.2019
- Negotiated [Number] contracts worth up to $[Number].
- Grew profits by [Number]% by developing [Number] new accounts and maintaining [Number] pre-existing client relationships.
- Increased account sales by [Number]% through cold calls and traveling across country.
- Trained and lead team of sales executives through modern marketing and persuasion courses to increase overall company efficiency and sales [Number]%.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Implemented innovative business development strategies to increase customer base and expand market share.
Business Development Manager | IT Solutions
Toshiba Business Solutions
Eight Mile Plains, QLD
05.2015 - 12.2015
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Compiled product and customer data to generate informed profit projections.
- Represented company and promoted products at conferences and industry events.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Kept meticulous client notes and updated account information in company databases.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Major Account Manager
Sharp
East Brisbane, QLD
06.2009 - 02.2015
- Consulted customers leveraging knowledge of networking solutions, network routers and switches and data center management.
- Grew new customer relationships and revenue through sales of [Type] products and [Type] services.
- Built mutually beneficial partnerships with industry and resale partners to enhance overall service and value to clients.
- Set meetings and managed obligations to achieve established goals and commitments.
- Closed complex sales with transaction value of $[Amount].
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Drove sales by developing multi-million dollar contract sales.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
High School Diploma -
04.2001 -
Skills
Negotiation tactics
Revenue and profit maximization
Cash-flow analysis
Sales pipeline management
Relationship building and rapport
Order management
Prospect targeting
Effective negotiator
Excellent listening skills
Relationship building and management
Goals and performance
Business development and planning
New Business Development
Strong sales proposal writer
Account and territory management
Systems and software programs
Quality control
Budget forecasting
Financial operations
Research
Accomplishments
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Software
Interests
Golf, Travel, Socialising
Timeline
National Business Development Manager - ESP Solutions Group
01.2016 - 11.2019
Business Development Manager | IT Solutions - Toshiba Business Solutions
05.2015 - 12.2015
Major Account Manager - Sharp
06.2009 - 02.2015
The Southport School - High School Diploma,
04.2001 -