CRM, Office 365 Suite
Gavin Duncanson
Business Development Manager
Bulimba,QLD
Summary
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Overview
10
10
years of professional experience
Work History
National Business Development Manager
ESP Solutions Group
Cannon Hill, QLD
01.2016 - 11.2019
- Negotiated [Number] contracts worth up to $[Number].
- Grew profits by [Number]% by developing [Number] new accounts and maintaining [Number] pre-existing client relationships.
- Increased account sales by [Number]% through cold calls and traveling across country.
- Trained and lead team of sales executives through modern marketing and persuasion courses to increase overall company efficiency and sales [Number]%.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Implemented innovative business development strategies to increase customer base and expand market share.
Business Development Manager | IT Solutions
Toshiba Business Solutions
Eight Mile Plains, QLD
05.2015 - 12.2015
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Compiled product and customer data to generate informed profit projections.
- Represented company and promoted products at conferences and industry events.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Kept meticulous client notes and updated account information in company databases.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Major Account Manager
Sharp
East Brisbane, QLD
06.2009 - 02.2015
- Consulted customers leveraging knowledge of networking solutions, network routers and switches and data center management.
- Grew new customer relationships and revenue through sales of [Type] products and [Type] services.
- Built mutually beneficial partnerships with industry and resale partners to enhance overall service and value to clients.
- Set meetings and managed obligations to achieve established goals and commitments.
- Closed complex sales with transaction value of $[Amount].
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Drove sales by developing multi-million dollar contract sales.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
High School Diploma -
04.2001 -
Skills
Negotiation tactics
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Software
Interests
Golf, Travel, Socialising
Timeline
National Business Development Manager - ESP Solutions Group
01.2016 - 11.2019
Business Development Manager | IT Solutions - Toshiba Business Solutions
05.2015 - 12.2015
Major Account Manager - Sharp
06.2009 - 02.2015
The Southport School - High School Diploma,
04.2001 -