Gavin Gupta
Nambour
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Positive and people-oriented person committed to achieving organisational goals. I pride myself on my professionalism, dedication and high standards that I bring to every role I undertake. I have excellent communication skills and enjoy engaging with people from diverse backgrounds. I am adaptable, flexible and enjoy working in a dynamic environment. Motivated Employment Consultant two years of experience in matching jobseekers with appropriate employers. Skillful teaching job search techniques and holding workshops and one-on-one training sessions. Practiced in working with individuals of all career types, education backgrounds and skill levels. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Employment Consultant
APM
08.2022 - Current
- Work with diverse participants to overcome barriers and find sustainable employment
- Develop plans with participants to gain sustainable employment
- Record client file notes and ensure documentation compliant with APM standards
- Increased job opportunities for participants by cultivating relationships with local employers
- Monitoring of monthly performance target to ensure KPI’s are being met
- Time management skills to ensure daily tasks completed.
- Managed caseloads of upto 120 monthly clients in search of gainful employment.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Interviewed clients and administered skills assessments to determine employability.
- Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates.
- Mentored junior Employment Consultants, sharing best practices and insights gained from years of experience in the field.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
- Delivered high-quality resume writing services, improving client competitiveness in the job market.
- Trained, mentored and coached staff to improve performance and results for clients.
- Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches.
- Tracked clients' progress in employment database to provide monthly reports.
- Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.
- Provided expert guidance on interview preparation and techniques, boosting client confidence and performance during interviews.
- Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
- Matched clients to open positions based on skills and work requirements.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Conducted employer and community organization outreach to promote employment services.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
Manager
Discounts Galore
01.2016 - 01.2022
- Merchandising, opening and closing of stores, cash handling, reconciling day sales and banking
- Exceptional customer service
- Supervision of up to 20 staff during busy retail periods
- Recruitment of sales assistants and resolution of staff conflict
- Training of new staff and updating staff procedures.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front of House & Head Chef
Hathi & Rangoli Indian Restaurant
01.2009 - 01.2016
- Superior customer service
- Management of customer ordering, taking payments, and closing of the restaurant daily
- Supervision of front of house staff and training of new staff
- Promotion to kitchen team member and then Head Chef
- Food preparation, stock ordering and management
- Quality control of meals before being served to the customers.
Cleaning supervisor
Sands Tavern
01.2009 - 01.2011
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
Cleaning supervisor
Beerwah Tavern
01.2010 - 01.2010
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
Front of House
Sizzler
01.2009 - 01.2010
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Coordinated with front of house director to optimize table turnover times during peak dining hours.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
Kitchen Hand
Pannarotis
01.2008 - 01.2009
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
Retail Assistant Manager
Levi’s Showroom
01.2005 - 01.2007
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Education
First Aid Mental Health Certificate 2024
Certificate III in Hospitality -
Qld TAFE
01.2011
Certificate III in Commercial Cookery -
Qld TAFE
01.2010
Bachelor of Laws -
LPU University
01.2008
Skills
- Great communication skills
- Committed to achieving customer satisfaction
- Motivated to achieve business KPI’s
- Collaborator
- Organised with strong time management
- Problem solver
- Able to negotiate to achieve outcomes
- Documentation skills
References
- Katreena Murphy, Discounts Galore, 0447 774 467
- Angela Noble, Previous Manager at APM 0439938186
Timeline
Employment Consultant
APM
08.2022 - Current
Manager
Discounts Galore
01.2016 - 01.2022
Cleaning supervisor
Beerwah Tavern
01.2010 - 01.2010
Front of House & Head Chef
Hathi & Rangoli Indian Restaurant
01.2009 - 01.2016
Cleaning supervisor
Sands Tavern
01.2009 - 01.2011
Front of House
Sizzler
01.2009 - 01.2010
Kitchen Hand
Pannarotis
01.2008 - 01.2009
Retail Assistant Manager
Levi’s Showroom
01.2005 - 01.2007
First Aid Mental Health Certificate 2024
Certificate III in Hospitality -
Qld TAFE
Certificate III in Commercial Cookery -
Qld TAFE
Bachelor of Laws -
LPU University
Similar Profiles
Katie HalpinKatie Halpin
Employment Consultant at APMEmployment Consultant at APM
Breeanna VosperBreeanna Vosper
Disability Employment Consultant at APMDisability Employment Consultant at APM
JAKE FORREST-PAINJAKE FORREST-PAIN
Disability Employment Consultant at APMDisability Employment Consultant at APM
Michael LochliMichael Lochli
Superintendent at APMSuperintendent at APM
Anthony OrdishAnthony Ordish
Senior Manager at Sydney ToolsSenior Manager at Sydney Tools