Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Gavin Hales

Bargara,QLD

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes on-hands management, HR, accounts, stock control, marketing, event management and contract management. Recognized for exemplary customer service and team collaboration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director/Event Promoter

Lighthouse Presents
Burnett Heads, QLD
10.2022 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Researched and negotiated pricing to reduce cost of equipment and supplies.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Managed staff, financials and key performance indicators to facilitate business operations.

General Manager

Lighthouse Hotel
Burnett Heads, QLD
11.2008 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Delivered exceptional client experiences through hands-on leadership of staff and managers.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Created a positive work environment by developing team building activities that encouraged collaboration among employees.
  • Complied with company policies and government regulations to prevent and detect violations and protect the business.
  • Managed inventory levels and strong stock control.

Resort Manager

Skiworld
Courcheval, France
11.2006 - 02.2008
  • Responded to and resolved guest issues or complaints.
  • Oversaw recruiting, interviews and new employee hiring.
  • Performed financial analysis on monthly reports to identify cost savings opportunities.
  • Implemented new technologies into existing systems in order to streamline processes.
  • Monitored inventory levels and ordered supplies when needed.
  • Coordinated marketing efforts for the resort, such as promotions, advertising campaigns and special events.
  • Reviewed performance evaluations of employees in order to recognize outstanding work.
  • Provided leadership support to staff members by setting goals and expectations.

Education

High School Diploma -

Bundaberg State High
Bundaberg, QLD
11-1996

Some College (No Degree) - Certificate IV in Hospitality Management

TAFE
Brisbane, QLD

Skills

  • Fundraising Events
  • Channel Marketing
  • Database Management
  • Survey Coordination
  • Target Audience Analysis
  • Branding
  • Project Management
  • Campaign Management
  • Sales Forecasting
  • Communications Management
  • Client Relationship Management
  • Pricing Structures
  • Competitive Research
  • Relationship Building
  • Social Media Best Practices

Affiliations

  • Surfing
  • Golf
  • Attending events
  • Spending time with my daughter

Accomplishments

  • Bundaberg Chamber of Commerce- Business Excellence Award (2015)
  • Queensland Hotels Association- Best Bistro Regional (2023)

Certification

  • Approved Mangers License
  • Gaming Nominee License
  • Responsible Management of Licensed Venues
  • RSA & RSG

References

References available upon request.

Timeline

Director/Event Promoter

Lighthouse Presents
10.2022 - Current

General Manager

Lighthouse Hotel
11.2008 - Current

Resort Manager

Skiworld
11.2006 - 02.2008

High School Diploma -

Bundaberg State High

Some College (No Degree) - Certificate IV in Hospitality Management

TAFE

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Gavin Hales