GAVIN KAIMOANA
Glenmore Park
Summary
Adept Telstra Service Technician with a proven track record in data installation and maintenance, and exceptional customer engagement skills. Leveraged expertise in VTC and voice technology to enhance client satisfaction, evidenced by consistent positive feedback. Holds NV2 clearance, demonstrating a commitment to security and thoroughness.
Overview
29
29
years of professional experience
Work History
Telstra Service Technician
Telstra Corporation
10.1995 - Current
- experience vtc skills, setup (sometimes troubleshooting) and managing video conference meetings
- have knowledge of juniper data network, patching cables between core and access switches, fobots
- cable solve knowledge and experience
- data base experience
- experience in voice technology -Skype for Business/IP voice
- experience in microsoft 365
- hold NV2 clearance
- experience on copper network....providing end to end installations and diagnostic fault finding procedures for consumer services
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- experience in data networking and cabling
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
University Entrance -
Mangere College
Auckland NZNZCE Stage 3 - Electrical, Electronics And Communications Engineering
Manukau Polytech
Auckland NZSkills
- System Installation and Maintenance
- Thoroughness in Review
- Equipment Maintenance
- Customer Engagement
- Independent Work Capability
- Active Driver’s License
Timeline
Telstra Service Technician
Telstra Corporation
10.1995 - Current
University Entrance -
Mangere College
NZCE Stage 3 - Electrical, Electronics And Communications Engineering
Manukau Polytech
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