Gavin Mcgrath
Carbrook,QLD
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
23
23
years of professional experience
Work History
Sales Manager
The Good Guys
09.2022 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Franchise Owner
Harvey Norman
10.2013 - 04.2023
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Franchise Owner
Betta Electrical
05.2001 - 08.2013
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw payroll, business planning and marketing for franchise operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Skills
- Sales Team Training
- Strategic Account Development
- Account Management
- Pipeline Management
- Staff Management
- Business Planning
- Sales Planning
- Sales Operation
- Vendor Management
- KPI Tracking
- Performance Management
- Sales Reporting
Timeline
Sales Manager
The Good Guys
09.2022 - 11.2023
Franchise Owner
Harvey Norman
10.2013 - 04.2023
Franchise Owner
Betta Electrical
05.2001 - 08.2013