Gavin-Michael Giles
Murrumbeena,Australia
Summary
Seasoned people manager with a solid background in overseeing daily operations, managing staff, and implementing business strategies. Possess strong leadership skills, adept at problem-solving, and delivering measurable results to drive growth for more than 20 years. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.
Overview
16
16
years of professional experience
Work History
Area Manager
Victoria, Tasmania
Murrumbeena, VIC
08.2022 - Current
- Oversaw daily operations of stores across ten locations in Victoria and Tasmania.
- Developed and implemented operational strategies to enhance service delivery.
- Coordinated staff training programs to improve team performance and compliance.
- Analyzed operational data to identify areas for process improvement and efficiency.
- Managed inventory control processes to ensure product availability and accuracy.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Helped to lead Travelex ANZ to it's most profitable year on record in 2023.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- I achieved the highest penetration of our Travelex Money card across the stores I manage in all of ANZ.
Assistant Showroom Manager
PELOTON
Melbourne
06.2021 - 06.2022
- Launched the first two flagship Peloton showrooms in Melbourne (Chadstone and Bourke Street).
- Executed the social media rollout for our Chadstone showroom.
- Trained and inducted all team members, both in Sydney and Melbourne, into Peloton.
- Developed the skill set at work, through ongoing education, of the Peloton team members in the Melbourne area.
- Created a training program for Salesforce, the CRM that Peloton uses, and trained all team members on how to use it effectively.
- Created and launched Australia-specific market and connected fitness unit analysis for the entire Peloton Australia team.
- Executed monthly progress reports with the Melbourne area sales team and strategized ways to maintain and increase their overall productivity.
- Oversaw the COVID safety protocols for our Melbourne-area showrooms when we reopened post-pandemic.
- Led our inside sales (direct-to-consumer) team for 4 months (remote sales during the pandemic), helping to deliver sales of over 2M AUD per month during that time frame.
- I led our Australian Bike Fit team, in which we delivered personalized recommendations to our users about their posture on the Peloton bikes via appointment, and managed the attached inbox for the service.
- Helped the Australian Peloton team to hit our annual sales target for the fiscal year ending June 2022.
Site Manager
HYPE DC
Chadstone
10.2020 - 05.2021
- Increased profits at our Chadstone flagship store 40% versus last year in my first two months in the business
- Delivered sales of over 500 K in our first 6 weeks open post pandemic
- Cut down wage costs for the business 10% for the month ending November 2020
- Oversight of the COVID safety and fitness of our store when we reopened
- Executed online order fulfillment
- Executed all in store visual planning and execution
- Recruited, trained, and developed all new team members
- Oversaw all Shipping, receiving and consolidation processed for our Chadstone flagship store
- Provided online customer service, via the Hero app, for online customers shopping on the HYPE DC SITE
- Multi-Site Manager, Camper —Emporium/Chadstone
08.2017 - 10.2020
- Increased profits at our Emporium flagship store 20% in my first year with the business
- Implemented streamlined receiving processes, cutting down on all erroneous stock discrepancies
- Cut down costs for the business 20% on average, across both stores by closely monitoring and balancing wage percentages
- Executed all store visual merchandising
- Executed order fulfillment for Camper Australia (both online and in-store)
- Opened flagship store at Chadstone Shopping Centre
- Served as administrator for our store’s google business pages
- Recruited, trained, and developed all team members in our Melbourne stores.
Visual Merchandising Manager
NikeTown - 5
10.2016 - 07.2018
- Established the “footwear guru “position, in which I was responsible for searching out streetwear/ footwear collaborations with other external brands to be sold in the store, as well as training all staff on said collaborations
- Assisted in the A/W ‘07 and S/S ‘08 NSW footwear buys
- Founding member of the Nike marketing committee, in which we managed special and celebrity events
- Led Nike Sportswear to $11 million dollars of sales in its first year
- Helped lead NikeTown NYC to its most successful fiscal year ever in 2008 ($55 Million USD)
- Creation/execution of visual displays for Nike Womenswear and Nike Men's Sportswear
- Executed all in-store premium product launches (staffing, staging and sell-through).
Store Manager
Michael Kors
Chadstone
12.2016 - 08.2017
- Established individual sales goals and KPIs to track employee productivity
- Achieved sales and wage percentage budgets each month that I managed the store
- Communicated directly with our warehouse to control all in-store stock levels, allocations and stock orders
- Revamped our in-store stock receipt process, eliminating discrepancies in our stock holdings
- Executed all store floor planning and visual merchandising
- Recruited and trained all incoming casual team members and managers for Michael Kors, and the 7 luxury brands under the Valiram Group license.
Apparel/Store Manager
Converse
03.2016 - 12.2016
- Achieved 6 straight months of comparative growth (MTD and YTD) of 20% or more in my tenure with the brand
- Executed apparel buys/consolidations at the beginning of each season
- Created seasonal apparel allocation grids
- Controlled all day-to-day financial processes, including cash management, currency re-orders, and banking reconciliation
- Recruited, trained and developed all employees
- Planned and executed visual merchandising and floor set creation for all in-store apparel.
Store Manager
Nike
Chadstone
12.2014 - 01.2016
- Achieved comparative growth of 25% for the store year ending October 2015
- Executed the buying, purchasing, and allocation of seasonal apparel/footwear buys
- Updated the OH&S manuals for Nike Chadstone to ensure compliance with Worksafe and the Australian Government
- Streamlined the inventory and stock management process to reduce both internal and external shrink by 10%, year ending 2015
- Recruited, trained, and developed all team members.
Site Manager
Platypus
04.2014 - 12.2014
- Led two flagship stores (Chadstone and Swanston Street) to comparative growth of 45% (MTD and YTD) in my tenure with Platypus
- Coordinated and executed all premium product launches in both stores
- Co-controlled the Platypus shoes official Instagram account
- Recruited, trained and developed all team members for both sites
- Refined and streamlined in-store stock and inventory management
- Successfully reduced shrinkage 20 percent in my tenure with the brand.
Brand Manager
Topman/Lloyd’s Shoes
Soho
02.2009 - 03.2014
- Co-opened Topshop/Topman’s first flagship store in the United States
- Co-created a sales area, consisting of all 4 Lloyd’s shoes locations in the U.S
- Market, streamlining our inter-store transfers and best practice communications processes
- Executed all seasonal footwear purchases for our flagship store
- Co-Founded Topman's NYC based Facebook and Twitter accounts
- Led Lloyd's shoes to its most successful international sales year ever in 2012 ($4 million USD)
- Led Topman to its most successful international year ever in 2012 ($36 million USD)
- Voted as Topman Employee of the year in 2012
- Recruited, trained, and developed both Topman and Lloyd’s brand associates.
Education
B.A. - English
Adelphi University, College
Garden City, NY08.2016
Administration of Justice
Howard University, Adelphi University
Washington05.2012
Law and Humanities
Forest Hills High School
Forest Hills, NY08.2001
Skills
- Recruitment and selection
- Performance monitoring
- Employee coaching
- Goals and performance management
- Operational strategy
- Inventory control
- Staff training
- Data analysis
- Customer relationship management
- Process improvement
- Sales development
- Visual merchandising
- Team building
- Problem solving
- Staff training and development
- Territory management
- Database management
- Order management
- Staff management
- Systems and software expertise
- Team development
- Staff development
- Operations management
- Recruitment and hiring
- Relationship building and management
- Sales expertise
- Profit maximization
- Leadership skills
- Information analysis
- Training and coaching
- Sales reporting
- Policy enforcement
- Revenue generation
- Policies and procedures
- Business administration
- Action plans
- Operational oversight
References
References Available upon request
Interests
Learning and Upskilling New Tasks Fitness and overall personal wellness Reading
Affiliations
- Reading
- Working out
- Upskilling
Accomplishments
- Led Travelex ANZ to its most profitable year on record in 2023
- Grew the camper business, specifically its Emporium store, to the top revenue performer globally in 2017
- Won employee of the year for Topshop/Topman in 2011.
- Led Nike Sportswear to its most profitable year of revenue on record in 2008
Languages
Spanish
Professional
References
References available upon request.
Timeline
Area Manager
Victoria, Tasmania
08.2022 - Current
Assistant Showroom Manager
PELOTON
06.2021 - 06.2022
Site Manager
HYPE DC
10.2020 - 05.2021
08.2017 - 10.2020
Store Manager
Michael Kors
12.2016 - 08.2017
Visual Merchandising Manager
NikeTown - 5
10.2016 - 07.2018
Apparel/Store Manager
Converse
03.2016 - 12.2016
Store Manager
Nike
12.2014 - 01.2016
Site Manager
Platypus
04.2014 - 12.2014
Brand Manager
Topman/Lloyd’s Shoes
02.2009 - 03.2014
B.A. - English
Adelphi University, College
Administration of Justice
Howard University, Adelphi University
Law and Humanities
Forest Hills High School
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