Gavin-Michael Giles

• Achieved record profitability of 39M AUD at Travelex ANZ in 2023.
  • Led sales efforts resulting in the highest penetration of the Travel Money card
  for three consecutive years.
  • Managed daily operations for ten locations across Victoria and Tasmania,
  focusing on recruitment and effective training programs.
  • Formulated and implemented strategies that significantly improved service
  delivery and profitability.
  • Utilized operational data analysis to pinpoint efficiency improvements and
  streamline inventory control
• Helped to lead Travelex ANZ to its most profitable year on record in 2023.
• Coached Store Managers on developing effective sales strategies and building customer loyalty.
• Oversaw the recruitment process for new staff members including interviewing and training.
• Supervised business functions, employee staffing, customer retention and financial accountability for stores.
• Developed and significantly grew assigned territory using strong engagement and marketing skills.
• I achieved the highest penetration of our Travelex Money card across the stores I manage in all of ANZ.

• Launched flagship Peloton showrooms in Melbourne, significantly boosting
brand visibility and customer engagement.
• Directed a direct-to-customer sales team, generating 6M AUD in revenue
within five months and contributing to a total of 14M AUD for the fiscal year
ending June 2022.
• Created and implemented training programs for Salesforce CRM, streamlining
team efficiency across multiple locations.
• Oversaw COVID safety protocols and personalized Bike Fit services, elevating
customer experience and satisfactionto our users about their posture on the Peloton bikes via appointment, and managed the attached inbox for the service.

• Helped the Australian Peloton team to hit our annual sales target for the fiscal year ending June 2022.

• Boosted profits at Chadstone store by 40% in just two months through targeted
  sales strategies.
  • Generated over 1.1M AUD in sales, including 500K AUD in the initial 6 weeks
  following the pandemic recovery.
  • Successfully cut wage costs by 10% in November 2020 while maintaining team
  performance.
  • Implemented strict compliance with COVID safety protocols during the store's
  reopening, ensuring customer and staff safety.
  • Oversaw all aspects of operations including shipping, receiving, stock
  consolidation, team recruitment, and training to optimize performance.

• Achieved a 20% increase in profits at the Emporium flagship store within the first year of management.
• Elevated Emporium to the 10th most profitable store globally by 2018 through
strategic initiatives.
• Successfully relaunched the Chadstone store in 2019, significantly boosting
customer engagement and satisfaction.
• Implemented cost-reduction strategies that lowered expenses by 20% on
average across both locations, focusing on wage efficiency.
• Recruited, trained, and developed team members, cultivating a
high-performance culture that consistently meets and exceeds business
objectives.

• Set clear sales targets and KPIs to monitor team productivity and drive results.
  • Consistently met monthly sales and wage budgets, boosting overall store
  profitability.
  • Streamlined stock management processes with the warehouse to ensure
  timely order fulfillment.
  • Improved inventory accuracy by redesigning the stock receipt process,
  eliminating discrepancies.
  • Led recruitment and training initiatives for teams at Michael Kors and luxury
  brands under Valiram Group, enhancing team capabilities.

• Consistently drove over 20% growth in sales month-over-month for six
consecutive months with Converse.
• Optimized inventory through strategic seasonal apparel buying and
consolidation efforts.
• Established effective distribution systems by developing and managing
seasonal apparel allocation grids.
• Oversaw cash management and financial reconciliation processes to maintain
fiscal accuracy.
• Focused on team performance by recruiting, training, and mentoring staff to enhance capabilities.

• Achieved a 25% increase in store sales by implementing targeted sales
  strategies and enhancing customer engagement.
  • Reduced inventory shrinkage by 10% through improved stock management
  practices and training for staff on loss prevention.
  • Executed effective buying strategies and optimized inventory allocation,
  particularly for seasonal apparel and footwear, to maximize sales opportunities.
  • Updated and ensured compliance with OH&S regulations, enhancing safety
  protocols at Nike Chadstone.
  • Recruited and nurtured high-performing teams, fostering a culture of excellence and customer service.
  

• Achieved 45% growth in sales for two flagship stores at Platypus, showcasing
strong sales leadership.
• Implemented inventory control strategies that reduced shrinkage by 20%,
enhancing profitability.
• Led successful premium product launches, significantly boosting brand
visibility in the market.
• Recruited, trained, and developed high-performing teams, instilling a culture
of excellence and customer-centric service.
Multi Brand Manager, Topman/Lloyds Shoes,

• Achieved record international sales of $4 million USD at Lloyd's Shoes in 2012.
• Led Topman to its highest international revenue of $36 million USD in 2012.
• Founded flagship Topshop/Topman store in the U.S. and awarded Topman
Employee of the Year.
• Oversaw operations across four Lloyd's Shoes locations, improving inter-store
processes.
• Managed product purchases for flagship store and developed Topman's NYC social media presence.

• Voted as Topman Employee of the year in 2012
• Recruited, trained, and developed both Topman and Lloyd’s brand associates.

• Achieved record-breaking sales performance at NikeTown NYC, generating $55
  million in sales for 2008.
  • Drove Nike's Sportswear Segment to $11 million in sales during its first year.
  • Created a footwear expert role to boost streetwear collaborations and enhance
  staff training.
  • Participated in the purchasing strategy for A/W '07 and S/S '08 NSW footwear
  lines.
  • Led initiatives for Nike's marketing committee, focusing on impactful events
  and promotions.