Tia Jayde
Melbourne,Australia
Summary
Experienced sales professional with a track record of driving revenue growth and enhancing customer satisfaction. Proficient in building strong client relationships, leveraging comprehensive product knowledge, and executing successful sales strategies. Thrives in dynamic environments, consistently achieving goals through teamwork and adaptability. Possesses excellent communication, problem-solving, and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Sales Representative
Community Collective
09.2024 - Current
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Boosted sales performance by developing and executing targeted marketing strategies.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
Sales Associate
Glassons
03.2024 - Current
- Arranged racks and shelves to enhance store visual appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cosmetology Student
Avividty
02.2020 - 10.2022
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
Sales Associate
Jolie and Deen
10.2024 - Current
- Educated customers about proper care and maintenance practices for their jewellery purchases, ensuring long-lasting satisfaction.
- Boosted jewellery sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Trained new associates in sales techniques and product knowledge, raising overall team's performance.
Supervisor
Dominoes
04.2021 - 02.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Answered questions regarding menu items, special offers and other restaurant information.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Served food and drinks to customers in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Monitored inventory levels for all items used in the hospitality area.
Retail Sales Associate
Industrie Clothing
06.2023 - 02.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
Casual Games Operator
Luna park
12.2022 - 04.2023
- Performed daily maintenance and troubleshooting of gaming machines.
- Developed customer service skills by interacting with customers in a professional manner.
- Demonstrated proficiency in operating various gaming machines, including slots and video poker.
- Reviewed cash drawers to ensure accuracy of funds.
- Assisted customers with questions or complaints regarding their gaming experience.
- Maintained cleanliness of the gaming area, including wiping down machines and vacuuming carpets.
- Identified suspicious behavior and reported any discrepancies to management.
- Reported malfunctions or deficiencies in equipment immediately to management.
Supervisor
Caufield Fish and Chips
02.2021 - 03.2023
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
Sales Associate
Michael Hill Jeweler
09.2022 - 02.2023
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in the market place.
Private Nanny
Self Employed
04.2019 - Current
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Education
High School Diploma -
Methodist Ladies College
Kew, VIC10-2023
Cosmetology Tafe - Cosmetology
Avividty
Albert Park, VIC10-2022
Skills
- Customer Service
- Retail Merchandising Expertise
- Teamwork and collaboration
- Time management
- Customer Engagement
- Sales Expertise
- Upselling Strategies
- Teamwork
- Quality Assurance
- Critical Thinking
- Supervision and Leadership
Certification
- Certificates 1, 2, 3, and 4 in Cosmetology (completed)
- Drivers license
- RSA (Responsible Service of Alcohol)
Languages
English
First Language
Timeline
Sales Associate
Jolie and Deen
10.2024 - Current
Direct Sales Representative
Community Collective
09.2024 - Current
Sales Associate
Glassons
03.2024 - Current
Retail Sales Associate
Industrie Clothing
06.2023 - 02.2024
Casual Games Operator
Luna park
12.2022 - 04.2023
Sales Associate
Michael Hill Jeweler
09.2022 - 02.2023
Supervisor
Dominoes
04.2021 - 02.2023
Supervisor
Caufield Fish and Chips
02.2021 - 03.2023
Cosmetology Student
Avividty
02.2020 - 10.2022
Private Nanny
Self Employed
04.2019 - Current
- Certificates 1, 2, 3, and 4 in Cosmetology (completed)
- Drivers license
- RSA (Responsible Service of Alcohol)
High School Diploma -
Methodist Ladies College
Cosmetology Tafe - Cosmetology
Avividty
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