Gavin Temple
Forest Lake, QLD,QLD
Summary
Experienced case worker with a background at the International Organization for Migration, specializing in case management and advocacy. Successful in formulating strategies for complex cases, achieving compliance and positive results. Proficient in research and data analysis, promoting collaboration in diverse environments to improve service delivery and community support. Skilled in client advocacy, resource coordination, and case management, utilizing strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
32
32
years of professional experience
Work History
Case worker
International Organization for Migration
06.2010 - 03.2025
- Provided emotional support to clients navigating difficult processes.
- Created detailed reports
- Ensured compliance with applicable regulations, laws, and ethical standards.
- Developed strategies to ensure successful completion of complex cases
- Conducted comprehensive research and data analysis
- Demonstrated strong critical thinking skills. Resolving issues efficiently and effectively.
- Completed day to day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Ensured completion of tasks, meeting deadlines and delivering on KPI's.
- Completion of risk assessments.
- Collaborated with stakeholders to ensure clients receive services and support.
- Engaged in community outreach and program development.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided case management services.
- Managed a caseload of approximately 30 clients at any time.
- AVRR caseworker for Nauru regional processing Centre.
Case Manager
Career Employment Australia
02.2010 - 06.2010
- Development of achievable employment or training goals and developed action plans.
- Monitored progress towards goals through regular follow up and case reviews.
- Assessed and identified service challenges and opportunities within the local area.
- Intake and assessment.
- Developed and maintained relationships with stakeholders.
- Provided case management services
- Maintained confidentiality and adhered to professional ethics and standards.
- Managed caseloads effectively ensuring timely documentation and reporting.
- Participated in team meetings and in house training to enhance group effectiveness.
Newly Arrived Youth Service
Career Employment Australia
02.2009 - 02.2010
- Completed formal and informal assessments to identify individual needs.
- Established a trusting relationship with families through consistent support.
- Performed psychosocial assessment and documented case work.
- Development of marketing and promotional material.
- Development of policy and procedures.
- Supervision and training of other team members.
- Writing of tender applications for funding.
- Preparing reports for the funding body.
- Debriefing staff after critical incidents.
- Provided community education and organized community consultations.
Intowork Program Coordinator
Acacia Ridge Community Centre
02.2008 - 01.2009
- Training course for migrants and members of the Indigenous community.
- Recruitment and supervision of a team of volunteers.
- Manage day-to-day operations of ensuring compliance with organizational policies.
- Develop and implement program activities
- Development of new programs and modifications to existing programs.
- Developed, built, managed, and maintained the client IT network.
Youth Support Coordinator
Relationships Australia
11.2005 - 12.2007
- Managed caseload of 20-40 clients at any given time.
- Evaluated feedback surveys for continuous improvement.
- Managed sensitive information with discretion.
- Conducted research and data analysis
Youth and Family Worker
Mercy Family Services
06.2003 - 11.2005
- Developed and implemented family-centered interventions to address family issues.
- Created educational materials on diverse topics
- Ran anger management programs in local schools.
- Running a men's group.
- Group work.
Outreach Worker/mentor
RAPT Specialist Care Services
11.2001 - 03.2003
- Working collaboratively with child protection services.
- Organizing activities and events for children in the foster care system.
Youth Worker (relief)
Harrison House
11.2000 - 11.2001
- Ensured safety of resident young people in the foster care system.
- Offering key emotional support to residents.
- Applied clinical and behavioural knowledge to maintain safety.
- Provided individual support/mentoring to youth facing personal and social challenges.
- Collaborated with social workers to support residents.
Youth Housing Worker
AGAPE Youth Centre
04.1994 - 11.1994
- Responsible for the collection of rents and management of property maintenance.
- Developed relationships with local shelters, food banks, and churches.
- Responding to emergency situations.
Housing Worker/Coordinator
Redlines Adolescent Support Inc.
07.1993 - 08.1994
- Emergency relief administration.
- Assessments undertaken for housing needs.
Casual Youth Worker
John Oxley Youth Centre
05.1993 - 10.1993
- Supervision of detained youth.
- Daily reporting on behaviour and incidents.
- Developing individual Risk Management plans.
- Maintaining detailed records of youth participation in structured programs.
- Ensuring the safety of youth within the centre and on external trips.
- Provided emotional support and guidance to youth in custody.
- Creation of exit plans for detained youth to reintegrate into the community.
- Implemented crisis management plans during emergency situations.
Education
Adv. Dip. - Community Services Management
Bremer Institute of TAFE
Springfield, QLD11.2010
Grad Dip. - Counselling
Christian Heritage College
Carindale, QLD11.2002
Bachelor - Ministries
Bible College of Queensland
Bardon, QLD11.2000
Diploma - Youth and Community Work
Fusion Australia
East Gipsland, Vic07.1991
Yr. 12 Higher School Certificate -
Asquith Boys High School
Asquith, NSW11.1985
Skills
- Case management expertise
- Counselling expertise
- Conflict resolution expertise
- Intercultural communication skills
- Community outreach in remote areas
- Community development expertise
- Data research expertise
- Critical thinking
- Report writing
- Efficient caseload management
- Organizational skills in administration
- Policy analysis and adherence
- Stakeholder engagement
- Multicultural team collaboration
- Self-directed work ability
- Program development expertise
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
Timeline
Case worker
International Organization for Migration
06.2010 - 03.2025
Case Manager
Career Employment Australia
02.2010 - 06.2010
Newly Arrived Youth Service
Career Employment Australia
02.2009 - 02.2010
Intowork Program Coordinator
Acacia Ridge Community Centre
02.2008 - 01.2009
Youth Support Coordinator
Relationships Australia
11.2005 - 12.2007
Youth and Family Worker
Mercy Family Services
06.2003 - 11.2005
Outreach Worker/mentor
RAPT Specialist Care Services
11.2001 - 03.2003
Youth Worker (relief)
Harrison House
11.2000 - 11.2001
Youth Housing Worker
AGAPE Youth Centre
04.1994 - 11.1994
Housing Worker/Coordinator
Redlines Adolescent Support Inc.
07.1993 - 08.1994
Casual Youth Worker
John Oxley Youth Centre
05.1993 - 10.1993
Adv. Dip. - Community Services Management
Bremer Institute of TAFE
Grad Dip. - Counselling
Christian Heritage College
Bachelor - Ministries
Bible College of Queensland
Diploma - Youth and Community Work
Fusion Australia
Yr. 12 Higher School Certificate -
Asquith Boys High School
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