Gavin Wheeler
SOUTH MORANG,Victoria
Summary
Physically fit Security Officer skilled at defending clients and assets. Expert in possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
NSP
07.2022 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Enforced security policies and removed violators and unauthorised individuals from premises to maintain safe environment.
Security Officer
Assetlink
08.2021 - 11.2021
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Identified violators and escorted departing personnel to guard against theft of property.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorised visitors.
- Secured personal and company goods against robbery, vandalism and illegal entry.
Business Partner, Security
Yarra Trams
05.2021 - 08.2021
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
Parking/ Security Officer
MSS
05.2019 - 04.2021
- Facilitated vehicle flow by managing traffic control and parking in assigned area
- Prevented crimes by immediately reporting all unusual, unauthorised and illegal activity on premises
- Processed and logged accurate and detailed incident reports
- Verified each individual’s right to enter restricted areas and denied access to unauthorised persons
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Secured entrances and exits via physical presence and careful monitoring of CCTV
- Offered every employee, visitor and customer courteous and professional support
- Wrote and issues citations or warnings to owners of vehicles using Pinforce
- Responded quickly and effectively to all security violations and duress alarms
Security Officer/ Accommodation Officer
SECUREcorp
01.2019 - 05.2019
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences
- Secured hundreds of doors in office and main building
- Provided vehicle escorts to students and La Trobe personnel
- Provided assistance with maintaining locked doors
- Used the Star Reservation program to book students into their accommodation
Business Owner
Walkers Doughnuts
10.2017 - 12.2018
- Integrated service and team management strategies to boost business profits.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained over 12 new team members in 3 months.
- Motivated and interviewed staff members.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Loaded and unloaded trucks.
- Verified and noted count and condition of cargo received.
- Processed payments and double checked orders.
- Managed warehouse operations and verified proper shipment procedures.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Education
Advanced Diploma in Tourism Mnagement - Tourism/ Hospitality
Kangan Institute
Broadmeadows, VIC2002
Skills
- Safety awareness proficiency
- Background in supervision and management
- Conflict resolution techniques
- Emergency management
- Relationship building and management
- Superior customer service
- Report preparation
- De-escalation Techniques
- CCTV Monitoring
- Ground Patrol
- Attentive and Observant
- Intruder Response and Removal
Accomplishments
- Customer Service
Whilst running my own business I consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers - Managed a team of 12 staff members and worked well with financial institutions and centre management
Certification
- Current First Aid Certificate
- Licensed Fork Lift- Class LF expiry: 16/04/2026
Timeline
Security Officer
NSP
07.2022 - 11.2023
Security Officer
Assetlink
08.2021 - 11.2021
Business Partner, Security
Yarra Trams
05.2021 - 08.2021
Parking/ Security Officer
MSS
05.2019 - 04.2021
Security Officer/ Accommodation Officer
SECUREcorp
01.2019 - 05.2019
Business Owner
Walkers Doughnuts
10.2017 - 12.2018
Advanced Diploma in Tourism Mnagement - Tourism/ Hospitality
Kangan Institute
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