Gavin Williams
Werribee
Summary
Operations/Business Development Manager with a proven track record at Stock & Noble Fencing. Excelling in logistics oversight and fostering customer relationships. CRM management and problem resolution, enhancing operational efficiency. Skilled in project management, driving successful project completions resulting in business growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations/Business Development Manager
Stock And Noble Fencing
03.2021 - Current
- Business Development - find new avenues to market products.
- National account manager for retail stores - quarterly visits.
- Customer service - providing solutions to customer queries.
- Manage and coordinate 3Pl logistics.
- Set up office and warehouse to bring all receiving and dispatch under one roof for efficient operation.
- Run day to day operations at remote office, including labor hire management.
- Freight management and coordination for inbound and outbound freight.
- International purchasing and shipping.
- Source material and product for product development.
- Project management, including onsite installation.
- Fleet management.
- Capital Purchasing.
- Competence of software systems including HubSpot, CRM, Xero Invoicing, Quotes, Purchase Orders.
- Off shore people management.
Service Technician
Aquaclear
01.2012 - 02.2021
- Work on under sink water filtration systems in the domestic, commercial and industrial environments.
- Complete on average 8 - 10 site calls per day
- Diagnose and troubleshot problems, repairing, and restoring machines to peak performance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Warehouse Supervisor
Crescent Healthcare
12.2001 - 12.2011
- Supervised warehouse operations
- Supervised shipping and receiving, distribution and workplace safety
- Operated warehouse material handling equipment correctly to move loads.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Handled day-to-day shipping and receiving overseeing more than 650 transactions per month.
Education
High School Diploma -
Thornbury High School
Thornbury, VIC11-2001
Skills
- Business development and planning
- Customer service
- Problem and issue resolution
- Operations management
- CRM management
- Work with minimal supervision
- Certified forklift operator
- Attention to detail
Certification
- ABM - UBT Training 2019
- They Ask, You Answer Framework 2023
- Ian Parker, 16 week Sales Coaching Program 2022
Timeline
Operations/Business Development Manager
Stock And Noble Fencing
03.2021 - Current
Service Technician
Aquaclear
01.2012 - 02.2021
Warehouse Supervisor
Crescent Healthcare
12.2001 - 12.2011
- ABM - UBT Training 2019
- They Ask, You Answer Framework 2023
- Ian Parker, 16 week Sales Coaching Program 2022
High School Diploma -
Thornbury High School
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