GAVINPREET KAUR
Melbourne,VIC
Summary
Dynamic Customer Service Representative with proven expertise at McDonald's, adept at resolving escalated complaints and enhancing client relationships. Skilled in conflict resolution and proficient in data entry, I leverage effective communication to deliver exceptional service and maintain comprehensive product knowledge, ensuring customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's
Ludhiana, Punjab
06.2024 - 12.2024
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
- Resolved escalated customer complaints in a timely manner.
- Maintained up-to-date knowledge about products and services offered by the company.
Education
High School Diploma -
Central Board of Secondary Education
Ludhiana, Punjab, India 03-2024
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Data entry
- Client relationship management
- Call center operations
- Effective communication
- Credit card payment processing
- Appointment scheduling
- Typing proficiency
- Project management
- Live chat support
- Computer proficiency
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
McDonald's
06.2024 - 12.2024
High School Diploma -
Central Board of Secondary Education
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