Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gay Donnelly

Albion Park,New South Wales

Summary

Personable and dedicated WOrkforce Solutions SPecialist with solid experience in Group Training. Strong team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Workforce Solutions Specialist

HVTC
Southern Region , NSW
03.2020 - Current

Duties: Supporting and leading the Southern team /region in the absence of the Workforce Solutions Manager

Screen, interview and select apprentices and trainees for referral to Host Employers for placement and rotation to alternate Hosts, when necessary, Induction of and monitoring visits with apprentices, trainees and Host employers, Provide mentoring, care, guidance and support to apprentices, and trainees where relevant working with Host employers from commencement to completion.

Conduct WHS Inspections and Incident reports/Investigations, reverse market suitable and out of trade apprentices and trainees to host employers, assist apprentices and host employers to complete Training Plan competency verification,

Support ASSN sign ups and progress reporting.

Monitor RTO studies and sign off with Host employers and other documentation, Promote available Apprenticeship Incentives to eligible host employers.

Promote and sell HTVC services and Group Training module to current and perspective host employers, actively manage/purse business opportunities through referrals, networking- both during and after-hours events, and cold calls, reporting on activity, leads, placements and suspended Apprentices and Trainees during month PDP reviews with Workforce Solutions Manager.

Regular travel throughout region(regional NSW as required)conducting monitoring visits and networking visits, business development and attending meetings, maintaining records in Ready Recruit database to actively managing caseload, support other members of the Southern team if and when necessary, actively take part in Team meetings and regular discussions one on one with Workforce Solutions Manager and all respective management as necessary to ensure a well- rounded understanding across the needs of the GTO business and any changes that may need to be made with the day to day operations within the Workforce Solutions Specialist role

Performance and Partnership Leader

Workways Australia
Illawarra
07.2016 - 10.2019

Site Manager/ Performance and Partnership Leader

Guiding and leading the area team successfully influencing movement of the growing caseload into sustainable employment,

Engaging employers and External stakeholders building strong relationship in the community to add value to our existing service enabling.

referrals to programs of support outside of the employment space, focusing on the person-centred approach and individual needs of our

customers both internal and external to our organisation. Supporting Clients towards employment, working with clients to overcome

and address barriers to employment. Work alongside employers and training organisations to ensure successful completion of training and

retention in employment, working to KPI’s and targets, financial budgets, team targets and monitoring, reporting, case management and

team meetings working with staff to ensure they are trained and up to date with government changes to policies and procedures within

the employment services framework, creation of resumes, cover letters and assisting with selection criteria in support of employment

applications, working alongside my team to ensure smooth running of DES program and efficient use of resources and

time management, marketing, employer engagement, building strong, quality and sustainable relationships in the community, engaging

with Culturally and linguistically diverse organisations within the community, general day to day tasks, day to day administration tasks,

changing people’s lives and reintegrating clients back into the community

DES Case Manager

Australian Community Support Org
Illawarra Region
07.2011 - 06.2016

Supporting Clients towards employment, working with clients to overcome and address barriers to employment, work alongside

employers and training organisations to ensure successful completion of training and retention in employment, working to KPI’s and

targets, financial budgets, team targets and monitoring, reporting, case management and team meetings working with staff to ensure they

are trained and up to date with government changes to policies and procedures within the employment services framework, creation of

resumes, cover letters and assisting with selection criteria in support of employment applications, working alongside my team to ensure

smooth running of DES program and efficient use of resources and time management, marketing, employer engagement, building strong,

quality and sustainable relationships in the community, engaging with Culturally and linguistically diverse organisations and within the

community, general day to day tasks, day to day administration tasks, creating another chance

Education

CERT IV - Leadership And Management

Central Coast Community College
Ourimbah, NSW
07-2024

Mental Health First Aid - Mental Health Services

Mental Health First Aid Australia
Sydney, NSW
07-2023

CERT IV - Work Health And Safety

Central Coast Community College
Ourimbah, NSW
05-2022

WHS White Card -

Allans Training
Goulburn, NSW
02-2020

Skills

  • Leadership
  • Strong interpersonal skills
  • Adaptable
  • Dependable

Certification

  • Class C Drivers Licence
  • WWCC

Timeline

Workforce Solutions Specialist

HVTC
03.2020 - Current

Performance and Partnership Leader

Workways Australia
07.2016 - 10.2019

DES Case Manager

Australian Community Support Org
07.2011 - 06.2016

CERT IV - Leadership And Management

Central Coast Community College

Mental Health First Aid - Mental Health Services

Mental Health First Aid Australia

CERT IV - Work Health And Safety

Central Coast Community College

WHS White Card -

Allans Training
Gay Donnelly