Gaya KEMOUN OUBAGHA
Woolloomooloo,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Castorama. Excelled in a service-oriented approach and effective stress management, significantly exceeding service standards. Skilled in client satisfaction assessment and prioritizing tasks, contributing to team goals with reliability and calm decision-making.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Castorama
01.2023 - 02.2025
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Reinforced brand reputation with excellent service quality that consistently exceeded expectations among clientele.
- Contributed to store-wide loss prevention efforts by adhering to strict cash handling policies and procedures.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
Crew Member
McDonald's Restaurant
06.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Warehouse Worker
Chronopost International
05.2022 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 15kg.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Bachelor of Business Administration - Business Administration
Université Lumière Lyon 2
Lyon, FRANCE06-2024
Skills
- Service-Oriented Approach
- Client Satisfaction Assessment
- Consistent Reliability
- Calm Decision-Making
- Customer Issue Management
- Prioritization and Scheduling
- Effective Stress Management
Karaté Black Belt
I have been practicing Shotokan-style Karate since the age of five. After years of intensive training, I am proud to have earned my black belt at 17.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Crew Member
McDonald's Restaurant
06.2023 - 12.2023
Customer Service Cashier
Castorama
01.2023 - 02.2025
Warehouse Worker
Chronopost International
05.2022 - 09.2022
Bachelor of Business Administration - Business Administration
Université Lumière Lyon 2
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