Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gayan Hettiarachchige

Clyde North

Summary

Dynamic Operations Manager with a proven track record at Henwood Forge Pty Ltd, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective communication and problem-solving, while empowering staff to improve performance outcomes. Skilled in inventory management, fostering a culture of accountability and continuous improvement.

Overview

21
21
years of professional experience

Work History

Operations Manager

Henwood Forge Pty Ltd
09.2014 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.

Supervisor of Operations

Pancake Parlour
01.2010 - 08.2014
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Assistant Manager

HSBC Bank
06.2004 - 09.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Bachelor in Accounting - Accounting And Finance

Deakin University
Melbourne, VIC
03-2012

Advanced Diploma in Accounting -

Chisholm Institute
Melbourne, VIC
10-2007

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Operational efficiency
  • Employee relations and conflict resolution
  • Staff training
  • Planning and implementation
  • Inventory management
  • Management

Timeline

Operations Manager

Henwood Forge Pty Ltd
09.2014 - Current

Supervisor of Operations

Pancake Parlour
01.2010 - 08.2014

Assistant Manager

HSBC Bank
06.2004 - 09.2007

Bachelor in Accounting - Accounting And Finance

Deakin University

Advanced Diploma in Accounting -

Chisholm Institute

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Gayan Hettiarachchige