Gayan Lakruwan Delapalage
Dandenong,Australia
Summary
I am a fast-learning, ambitious, and hardworking individual with 20 years of experience in retail, marketing, and customer service. A key strength of mine is effective communication, enabling me to build strong relationships and fulfill customer needs. I excel at taking on responsibilities, resolving conflicts, and overcoming challenges. I adapt quickly to any situation and thrive under pressure, consistently delivering results
Overview
15
15
years of professional experience
Work History
Courier Runner
Ontime Group (Napa Auto Parts / Waverly Motor Groups)
Glen Waverly, Victoria
01.2022 - Current
- Picked up and delivered packages to customers in a timely manner.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
Sales Executive
Qyantum Fitness
Colombo, Sri Lanka
01.2015 - 10.2021
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Trained junior sales staff on techniques for improving customer service experience.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
Customer Service Sales Clerk
David Pieris Motor Company
Colombo, Sri Lanka
03.2010 - 12.2014
- Greeted customers entering the store and provided assistance with product selection.
- Operated cash register to process cash, check or credit card payment transactions.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
Education
Diploma - travel and tourism
sri lanka tourist board
Sri Lanka01.2007
Diploma - computer
IDM
Sri Lanka01.2002
Secondary collage -
ananda collage
Sri Lanka01.1999
Skills
- Excellent customer relation skills
- Good numerical skills
- Operating and balancing cash register
- Able to advise/assist customers
- Cash handling
- Stock management
- Reliable
- Hard Working
- Well Presented
- Team Player
- Independent Worker
- Punctual and Prompt on work habits
- Ability to learn quickly
Schoolleadershipandachievements
- 1998, Athletics Captain, Ananda College
- 1997, School Junior Prefect, Ananda College
- 1998, School Senior Prefect, Ananda College
- 1998, National School Colors, Ananda College
References
Available on request
Timeline
Courier Runner
Ontime Group (Napa Auto Parts / Waverly Motor Groups)
01.2022 - Current
Sales Executive
Qyantum Fitness
01.2015 - 10.2021
Customer Service Sales Clerk
David Pieris Motor Company
03.2010 - 12.2014
Diploma - travel and tourism
sri lanka tourist board
Diploma - computer
IDM
Secondary collage -
ananda collage
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