- I participate in low-impact exercises to strengthen core muscles
- Backpacking and Hiking
- Music
- Photography
- Volunteering
Gayan Samarasekara
Glenroy,Australia
Summary
Highly skilled and results-oriented professional with over 10 years of experience in customer service and financial transactions, currently serving as a Foreign Exchange Consultant/Teller. Expertise in delivering exceptional customer service, resolving inquiries with efficiency, and ensuring smooth financial operations. Known for strong interpersonal and communication skills, with a commitment to providing personalized banking solutions. Demonstrated ability to thrive in high-pressure environments while maintaining attention to detail. Focused on continuous development in financial services to enhance customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Foreign Currency Consultant
Prosegur Change Melbourne Airport
05.2024 - Current
- Demonstrated strong interpersonal and communication skills by effectively interacting with diverse customers, ensuring their needs were met with professionalism and empathy.
- Managed and resolved customer inquiries and issues promptly, showcasing patience and problem-solving abilities.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
Foreign Currency Consultant / Store Leader
Crown Currency Exchange
03.2023 - 05.2024
- Built trusting relationships with regular clients, providing personalized service and support.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Chef De Partie
Portofino Restaurant
01.2018 - 01.2020
- Produced high quality dishes that follow up the established menu and level up to location’s standards, suppliers’ specials, and seasonal ingredients as well as to clients’ dietary requirements.
- Gained experience in Italian cuisine.
Sous Chef
Waikerie Hotel Motel
01.2015 - 01.2018
- Paid close attention to dietary restrictions and special requests, demonstrating a commitment to personalized care.
- Built up and maintained good customer relations in order to design menus for clients interested in contracting the food for different events (wedding, banquets, corporate dinners, birthday parties, etc.)
Chef De Partie
Waikerie Hotel Motel
01.2015 - 02.2016
- Showcased strong organizational skills and the ability to work under pressure, ensuring timely preparation and delivery of meals.
Higher Duties Supervisor
Crown Casino
01.2010 - 01.2015
- Delivered exceptional customer service in high-paced environments, attending to guests' needs with care and attentiveness.
- Utilized superior problem solving and negotiation skills to resolve complaints and challenging behaviors
Food and Beverage Attendant
Hotel Grand Chancellor
01.2007 - 01.2010
- Responsible for taking orders, putting orders through MICROS, cash handling, handling phone calls for general enquiries and bookings, room service, stock up and record mini bar for 15 floors.
Food and Beverage Attendant
Delaware North Company
01.2007 - 01.2008
- Gained experience and knowledge about world-class hospitality venues by working as an employee at huge venues such as, Australian Open, World Longest Lunch.
Education
Bachelor of Business Studies -
Charles Sturt University
Diploma in Hospitality Management -
William Angliss Institute of TAFE
GCE Advance Level -
Dharmaraja Collage
Skills
- Committed to delivering high-quality service with a compassionate and empathetic approach, ensuring customer satisfaction
- Proven ability to remain calm and composed in high-pressure situations, providing a reassuring presence for clients
- Focused on continuous professional development and eager to expand expertise in the banking and financial sectors to better serve clients
Interests
Timeline
Foreign Currency Consultant
Prosegur Change Melbourne Airport
05.2024 - Current
Foreign Currency Consultant / Store Leader
Crown Currency Exchange
03.2023 - 05.2024
Chef De Partie
Portofino Restaurant
01.2018 - 01.2020
Chef De Partie
Waikerie Hotel Motel
01.2015 - 02.2016
Sous Chef
Waikerie Hotel Motel
01.2015 - 01.2018
Higher Duties Supervisor
Crown Casino
01.2010 - 01.2015
Food and Beverage Attendant
Hotel Grand Chancellor
01.2007 - 01.2010
Food and Beverage Attendant
Delaware North Company
01.2007 - 01.2008
Diploma in Hospitality Management -
William Angliss Institute of TAFE
GCE Advance Level -
Dharmaraja Collage
Bachelor of Business Studies -
Charles Sturt University
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