Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GAYANI FERNANDO

Melbourne

Summary

Dedicated and compassionate professional with over 10 years of experience as a Tenant Liaison Officer. Strong background in childcare. Skilled in building trust, resolving conflicts, and providing high-level support to individuals and families in diverse community settings. Known for excellent communication, problem-solving, and interpersonal skills with a calm and empathetic approach. Adept at coordinating between stakeholders, managing sensitive situations, and ensuring the needs of both clients and organizations are met.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Tenant liaison officer

Nevanga Consultancy Services
01.2010 - 05.2025

Company Overview: A professional tenant liaison officer with over 10 years’ experience, working with NevanGa consultancy services, an establishment working for Department of Health and Human Services as a tenant liaison establishment.


The housing offices that I worked for as below:

  • Collingwood
  • Richmond
  • Fitzroy
  • Carlton
  • Kensington


Currently working for:

  • Lemark Fire Protection
  • Fire Fighting Systems Pty Ltd



Responsibilities of these roles:

  • 1. Coordinating with tenants and the Housing office during the flat upgrade period and assisting the tenants to relocate to different flats.
  • 2. Helping the tenants to complete the applications, organize the utility connections and also arranging a removal list to relocate the tenants.
  • 3. Coordinating with the tenants who want to come back to their old flat after the upgrade and help them to select their own colour schemes to the new Flats.
  • 4. Distribution of tenant notices.
  • 5. During fire sprinkle installation project coordinating between the tenants and the contractors to provide a smooth working environment.

Child Care Assistant (Placement 120 hrs)

Little Stars Child Care & ELC – Endeavour Hills
10.2015 - 11.2015

Education

Certificate III - Early Childhood Education and care

Merinda Park Learning And Community Centre
Melbourne, VIC
03.2016

Skills

  • Stakeholder Engagement: Building and maintaining positive relationships with tenants and management
  • Conflict Resolution: Mediating disputes and finding amicable solutions
  • Communication Skills: Conveying information clearly and effectively to diverse audiences
  • Cultural Sensitivity: Understanding and respecting diverse backgrounds and needs
  • Community Outreach: Organizing events and initiatives to foster community spirit
  • Policy Interpretation: Explaining and enforcing tenancy agreements and policies
  • Problem-Solving: Addressing tenant concerns promptly and efficiently
  • Multitasking: Managing multiple responsibilities simultaneously
  • Crisis Management: Remaining calm and effective during emergencies
  • Documentation & Reporting: Maintaining accurate records and reports
  • Team Collaboration: Working effectively with colleagues and external partners
  • Time Management: Prioritizing tasks to meet deadlines
  • Adaptability: Adjusting to changing environments and requirements
  • Customer Service: Providing excellent service to tenants

Certification

First Aid Certificate on providing emergency first aid response in an education and care setting

Languages

English
Native or Bilingual
Sinhalese
Native or Bilingual

Timeline

Child Care Assistant (Placement 120 hrs)

Little Stars Child Care & ELC – Endeavour Hills
10.2015 - 11.2015

Senior Tenant liaison officer

Nevanga Consultancy Services
01.2010 - 05.2025

Certificate III - Early Childhood Education and care

Merinda Park Learning And Community Centre

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GAYANI FERNANDO