Gayathiry Nadarasa
Wollert
Summary
Seasoned Service Coordinator with 10+ years’ experience driving operational excellence across industrial services, FMCG, and retail. Skilled at optimising workflows, allocating resources strategically, and delivering seamless customer experiences that boost satisfaction and loyalty. Strong track record in maintenance planning, contract administration, and end-to-end service coordination. Recognised for building efficient teams, improving processes, and consistently achieving performance targets through a proactive, solutions-driven approach
Overview
21
21
years of professional experience
Work History
Service Coordinator
Air Powered Services Pty Ltd
10.2022 - Current
- Manage incoming service requests and translate them into service solutions.
- Allocate and schedule Service Technicians to maximise efficiency and workforce utilisation.
- Maintain responsibility for all service jobs from initiation to invoicing and closure.
- Liaise with customers proactively regarding scheduling changes and delays.
- Administer parts, labour, and invoicing for completed service jobs.
- Support continuous improvement initiatives to streamline processes, reduce service completion times, and improve customer satisfaction.
- Coordinate subcontractor work to ensure timely completion.
Service Planner
Atlas Copco
12.2017 - 10.2022
- Managed and planned a team of 6 technicians workloads.
- Planned and scheduled field service operations across multiple regions in Victoria.
- Ensured efficient allocation of resources to meet service targets.
- Monitored job progress and liaised with stakeholders to resolve delays.
- Liaise with suppliers, service centers, and internal teams to ensure smooth and efficient service delivery.
- Coordinated service schedules and ensured compliance with company procedures.
Service Planner
Atlas Copco
01.2016 - 12.2016
- Managed and planned a team of 8 technicians workloads.
- Planned and scheduled field service operations across multiple regions in NSW
- Ensured efficient allocation of resources to meet service targets.
- Monitored job progress and liaised with stakeholders to resolve delays.
Liaise with suppliers, service centers, and internal teams to ensure smooth and efficient service delivery. - Coordinated service schedules and ensured compliance with company procedures.
Contract Administrator
Atlas Copco
09.2014 - 01.2016
- Managed contract documentation, invoicing, and administrative tasks.
- Supported service teams with contract-related queries and compliance.
Customer Service Representative
Coca-Cola Amatil
12.2011 - 12.2012
- Handled inbound customer enquiries and resolved service issues.
- Supported order management and product delivery coordination.
- Responsible for upselling and cross selling to inbound customers
- Assisted with financial reporting
Supervisor
Coles Group
11.2009 - 12.2011
- Supervised team operations to ensure smooth daily store functions.
- Managed a team of 6 to 8 checkout operations per shift.
- Provided staff training, rostering, and performance monitoring.
- Was the escelation point for any customer service issues.
Team Leader
McDonald's
01.2005 - 11.2009
- Led and motivated a frontline team in a high-volume fast-paced environment.
- Maintained service standards and customer satisfaction levels.
- Dealt with all customer escelations.
Education
Bachelor's Degree - Accounting & Business Management
RMIT University
01.2009
Accounting & Finance
University of Western Sydney
01.2012
Secondary Education - undefined
Dandenong High School
01.2005
Skills
- Service Coordination & Planning
- Customer Service Excellence
- Workflow Optimisation
- Maintenance Planning
- Data Management & Reporting
- Service monitoring and evaluation
- Individualised service plans
- Contract Administration
- Team Leadership & Training
- Invoicing & Administration
- Multilingual: English, Tamil
Languages
Tamil
Full Professional
Timeline
Service Coordinator
Air Powered Services Pty Ltd
10.2022 - Current
Service Planner
Atlas Copco
12.2017 - 10.2022
Service Planner
Atlas Copco
01.2016 - 12.2016
Contract Administrator
Atlas Copco
09.2014 - 01.2016
Customer Service Representative
Coca-Cola Amatil
12.2011 - 12.2012
Supervisor
Coles Group
11.2009 - 12.2011
Team Leader
McDonald's
01.2005 - 11.2009
Accounting & Finance
University of Western Sydney
Secondary Education - undefined
Dandenong High School
Bachelor's Degree - Accounting & Business Management
RMIT University