Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Gayathiry Nadarasa

Wollert

Summary

Seasoned Service Coordinator with 10+ years’ experience driving operational excellence across industrial services, FMCG, and retail. Skilled at optimising workflows, allocating resources strategically, and delivering seamless customer experiences that boost satisfaction and loyalty. Strong track record in maintenance planning, contract administration, and end-to-end service coordination. Recognised for building efficient teams, improving processes, and consistently achieving performance targets through a proactive, solutions-driven approach

Overview

21
21
years of professional experience

Work History

Service Coordinator

Air Powered Services Pty Ltd
10.2022 - Current
  • Manage incoming service requests and translate them into service solutions.
  • Allocate and schedule Service Technicians to maximise efficiency and workforce utilisation.
  • Maintain responsibility for all service jobs from initiation to invoicing and closure.
  • Liaise with customers proactively regarding scheduling changes and delays.
  • Administer parts, labour, and invoicing for completed service jobs.
  • Support continuous improvement initiatives to streamline processes, reduce service completion times, and improve customer satisfaction.
  • Coordinate subcontractor work to ensure timely completion.

Service Planner

Atlas Copco
12.2017 - 10.2022
  • Managed and planned a team of 6 technicians workloads.
  • Planned and scheduled field service operations across multiple regions in Victoria.
  • Ensured efficient allocation of resources to meet service targets.
  • Monitored job progress and liaised with stakeholders to resolve delays.
  • Liaise with suppliers, service centers, and internal teams to ensure smooth and efficient service delivery.
  • Coordinated service schedules and ensured compliance with company procedures.

Service Planner

Atlas Copco
01.2016 - 12.2016
  • Managed and planned a team of 8 technicians workloads.
  • Planned and scheduled field service operations across multiple regions in NSW
  • Ensured efficient allocation of resources to meet service targets.
  • Monitored job progress and liaised with stakeholders to resolve delays.
    Liaise with suppliers, service centers, and internal teams to ensure smooth and efficient service delivery.
  • Coordinated service schedules and ensured compliance with company procedures.

Contract Administrator

Atlas Copco
09.2014 - 01.2016
  • Managed contract documentation, invoicing, and administrative tasks.
  • Supported service teams with contract-related queries and compliance.

Customer Service Representative

Coca-Cola Amatil
12.2011 - 12.2012
  • Handled inbound customer enquiries and resolved service issues.
  • Supported order management and product delivery coordination.
  • Responsible for upselling and cross selling to inbound customers
  • Assisted with financial reporting

Supervisor

Coles Group
11.2009 - 12.2011
  • Supervised team operations to ensure smooth daily store functions.
  • Managed a team of 6 to 8 checkout operations per shift.
  • Provided staff training, rostering, and performance monitoring.
  • Was the escelation point for any customer service issues.

Team Leader

McDonald's
01.2005 - 11.2009
  • Led and motivated a frontline team in a high-volume fast-paced environment.
  • Maintained service standards and customer satisfaction levels.
  • Dealt with all customer escelations.

Education

Bachelor's Degree - Accounting & Business Management

RMIT University
01.2009

Accounting & Finance

University of Western Sydney
01.2012

Secondary Education - undefined

Dandenong High School
01.2005

Skills

  • Service Coordination & Planning
  • Customer Service Excellence
  • Workflow Optimisation
  • Maintenance Planning
  • Data Management & Reporting
  • Service monitoring and evaluation
  • Individualised service plans
  • Contract Administration
  • Team Leadership & Training
  • Invoicing & Administration
  • Multilingual: English, Tamil

Languages

Tamil
Full Professional

Timeline

Service Coordinator

Air Powered Services Pty Ltd
10.2022 - Current

Service Planner

Atlas Copco
12.2017 - 10.2022

Service Planner

Atlas Copco
01.2016 - 12.2016

Contract Administrator

Atlas Copco
09.2014 - 01.2016

Customer Service Representative

Coca-Cola Amatil
12.2011 - 12.2012

Supervisor

Coles Group
11.2009 - 12.2011

Team Leader

McDonald's
01.2005 - 11.2009

Accounting & Finance

University of Western Sydney

Secondary Education - undefined

Dandenong High School

Bachelor's Degree - Accounting & Business Management

RMIT University
Gayathiry Nadarasa