Gayathri Geetha Kurup
1/28 Cottesloe Avenue, Port Noarlunga,SA
Summary
Experienced customer service professional with a strong background at BP, focusing on transaction processing and training staff. Proven track record of improving customer satisfaction through effective communication and product expertise. Acknowledged for maintaining a positive atmosphere and efficiently handling high-volume periods to optimize customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BP
Brighton, VIC
01.2022 - 01.2025
- Processed customer transactions with precision and efficiency using point-of-sale systems.
- Assisted customers with product inquiries while delivering outstanding service.
- Maintained organized and clean checkout area to improve customer experience.
- Handled cash, credit, and debit transactions while adhering to security protocols.
- Collaborated with team members to manage peak hours and minimize wait times.
- Trained new cashiers on policies, procedures, and customer service best practices.
- Greeted customers warmly to foster positive interactions.
- Operated espresso machines and brewing equipment efficiently.
- Prepared and served high-quality coffee beverages to customers.
Customer Service Cashier
7-11
Melbourne, VIC
02.2023 - 10.2023
- Processed cash, credit, and debit transactions while adhering to security protocols.
- Delivered exceptional service by assisting customers with product inquiries.
- Greeted customers warmly to create a welcoming shopping environment.
- Operated cash registers efficiently to facilitate timely payment processing.
Education
Master of Science - Environmental Engineering
RMIT University
Melbourne, VIC12-2023
Skills
- Point-of-sale systems
- Transaction processing
- Product knowledge
- Employee training
- Customer relationship management
- Espresso machine operation
- Coffee preparation
- Beverage preparation
Timeline
Customer Service Cashier
7-11
02.2023 - 10.2023
Customer Service Representative
BP
01.2022 - 01.2025
Master of Science - Environmental Engineering
RMIT University
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