GAYATHRI MADIREDDY
Riverstone,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Retail and Banking industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Officer
Hearing Australia
Sydney, NSW
11.2023 - Current
- Greet Clients, Attend to all counter and telephone enquiries, Cover Reception and undertake a variety of Administration duties, including booking client appointments, processing claims, data entry and monthly reports, Provide exceptional services for both complex and non-complex enquiries, Liaising extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural and Aboriginal & Torres Strait Islander backgrounds, Proactively identify client needs and offer professional advice on assistive listening devices, Perform minor hearing aids repairs and troubleshooting of all devices, Assisting clinicians with the provision of clinical services to our clients, Demonstrate the use of Hearing aids and assist clients work autonomously and/or alone based on daily resource requirements.
Console Operator
Ampol Metro
Sydney, NSW
10.2021 - Current
- Follow rules, regulations, policies and procedures and responded to emergency situations requiring security assistance, Observed and reported suspicious activities and persons, Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity, Carried out day-to-day duties accurately and efficiently, Maintained clean and orderly work station, Facilitated sales of services and goods, Maintained inventory of all saleable items, Built trustful relationships with customers to encourage return visits, Cleaned up gas and other spills in accordance with spill procedures, Processed fuel and merchandise transactions by operating POS system with accuracy, Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas, Assisted customers with operating fuel pumps, explaining proper fueling techniques, Responded to all customer inquiries thoroughly and professionally, Responded to customer requests efficiently and with knowledgeable assistance, Removed safety hazards, soiled items and trash from customer areas.
Supervisor (Customer Service Department)
Woolworths Supermarket
Sydney, NSW
11.2018 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed, Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity, Accomplished multiple tasks within established timeframes, Cross-trained existing employees to maximize team agility and performance, Used coordination and planning skills to achieve results according to schedule, Participated in team-building activities to enhance working relationships, Identified issues, analyzed information and provided solutions to problems, Served customers and followed outlined steps of service, Maintained excellent attendance record, consistently arriving to work on time, Developed and maintained courteous and effective working relationships, Offered friendly and efficient service to customers, handled challenging situations with ease, Used critical thinking to break down problems, evaluate solutions and make decisions, Maintained energy and enthusiasm in fast-paced environment, Worked flexible hours; night, weekend, and holiday shifts.
Supervisor (Customer Service Department)
Coles Supermarkets
Sydney, NSW
05.2012 - 10.2018
- Demonstrated respect, friendliness and willingness to help wherever needed, Worked flexible hours; night, weekend, and holiday shifts, Maintained energy and enthusiasm in fast-paced environment, Offered friendly and efficient service to customers, handled challenging situations with ease, Developed and maintained courteous and effective working relationships, Identified issues, analyzed information and provided solutions to problems, Participated in team-building activities to enhance working relationships, Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork, Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative / Teller
Lotus Foreign Exchange Pty. Ltd
Sydney, NSW
08.2008 - 02.2014
- Processed international money transfer transactions, Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, Answered constant flow of customer calls with minimal wait times, Cash handling and balancing with zero errors, Controlled and monitored the levels of cash in the teller drawer and followed all travelers check cashing and cash handling procedures, Proven ability to work quickly and accurately, Was in charge of all foreign currency, Responsible cash handling and cashing up large amounts of money, Offered advice and assistance to customers, paying attention to special needs or wants, Provided primary customer support to internal and external customers, Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Cashier
ICICI Bank
Hyderabad, India
03.2004 - 02.2008
- Resolved customer complaints and maintained clean and tidy checkout area, Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store, Maintained customer satisfaction with quick and professional handling of product returns, Handled approximately daily credit and cash transactions for customers with accuracy and speed, Counted money in drawers at beginning and end of each shift, Maintained reports of transactions and greeted customers when entering and leaving establishment, Processed accurate and efficient sales and return transactions to facilitate customer satisfaction, Completed file maintenance log for price discrepancies, Performed cash, card and check transactions to complete customer purchases, Operated cash register to record transactions accurately and efficiently, Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies, Monitored self-checkout systems and provided assistance or intervention where required.
Education
Master of Commerce - Professional Accounting
University of Ballarat
05.2010
M. B. A - Human Resource Management, Marketing
Acharya Nagarjuna Universtiy
03.2006
B. Com - Taxation
AcharyatiyAndhraversityAcharya Nagarjuna University
05.2004
Skills
- Eagerness to Learn New Technologies
- Order and Refund Processing
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Time Management
- Corrective Actions
- Work Prioritization
- Deposit and Withdrawal Management
- Money Handling
- Cash Counting
- Inbound Call Management
- Membership Renewals
- Call Documentation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team 10-15 staff members.
Languages
- English, Full Professional
- Hindi, Professional Working
- Telugu, Full Professional
- Tamil, Native or Bilingual
Timeline
Customer Service Officer
Hearing Australia
11.2023 - Current
Console Operator
Ampol Metro
10.2021 - Current
Supervisor (Customer Service Department)
Woolworths Supermarket
11.2018 - Current
Supervisor (Customer Service Department)
Coles Supermarkets
05.2012 - 10.2018
Customer Service Representative / Teller
Lotus Foreign Exchange Pty. Ltd
08.2008 - 02.2014
Customer Service Cashier
ICICI Bank
03.2004 - 02.2008
Master of Commerce - Professional Accounting
University of Ballarat
M. B. A - Human Resource Management, Marketing
Acharya Nagarjuna Universtiy
B. Com - Taxation
AcharyatiyAndhraversityAcharya Nagarjuna University
Similar Profiles
Sarvenaz DortajSarvenaz Dortaj
Community Hearing Advisor I Trained Audiologist at HEARING AUSTRALIACommunity Hearing Advisor I Trained Audiologist at HEARING AUSTRALIA
Amit RanjanAmit Ranjan
Senior Developer at HEARING AUSTRALIASenior Developer at HEARING AUSTRALIA
Anna-Jane KnightAnna-Jane Knight
Senior Audiologist at Hearing AustraliaSenior Audiologist at Hearing Australia