Gayatri Subhadarsini Bhanja

• Execute targeted sales strategies to attract new customers.
• Build and maintain a pipeline of potential clients through networking and other lead-generation methods.
• Maintained accurate records of customer interactions and feedback.
• Implement retention strategies to ensure customer loyalty and minimize churn.
• Analyze customer feedback to identify areas for improvement in products or services.
• Collaborate with other departments to offer comprehensive solutions to customers.
• Track and report on sales performance, customer satisfaction, and retention metrics.
• Produced more than $500,000 in upfront revenue and ongoing monthly recurring revenue.
• Consistently exceeding monthly KPIs: $45k in upfront job revenue, and 50+ units sold.

Processing of sales, retains, cancellations, and customer service agreements.

• Handled account management for diverse clients, from residential to commercial businesses.
• Completion of the 3G-4G project by upgrading and retaining customers with new products and services within the SLA.
• Identified consumer demands and advised on optimal offerings.

• Handle Customer enquiries, complaints, billing/payment queries
• Dealt with escalated customers
• Managed large amount of incoming calls efficiently
• Actively helped customers who seek assistance and advising them the best home solutions providing information on company products and store issue
• Worked in IKEA payments department to resolve customers Payments related issues
• Cross trained and provided backup for other customer service representatives when needed
• Familiarity with CRM systems and practices - ie SAMS, RFC, ICOMP
• Follow communication procedures, guidelines and policies
• Ability to multi-task, prioritise, and manage time efficiently
• PRODUCT: Home accessories and Kitchen appliances

• Cold Calling & Lead Generation
• B2C Sales, Achieving Sales Target & KPIs
• Back office Operation
• Placed Outbound Calls as directed
• Administrative Work Using Tools such as Microsoft Excel/ Word/Outlook
• Client relationship management and Customer Service
• PRODUCT: Website Designing, Promotional Product, Print Media

• Hands on Salesforce CRM & ERP software
• Account Management
• Experienced in selling ICT Products and Software
• Responsible for all areas of account management, including the development of good account understanding, understanding clients' businesses and resolving issues in a timely manner; understand competitor solutions the client is using and the client's current and developing needs
• Worked as a dedicated Sales Representative for multiple regions
• Trained new sales professionals and provided coaching as needed to maintain company sales success
• Increased client base by researching competitive advantage while targeting prospective client needs
• Maintain accurate and appropriate client records within the global CRM system to provide timely management information
• Developed a strong working knowledge of products and offerings
• Implemented effective negotiation strategies to close deals with the best possible purchase prices
• Worked within teams to achieve success on several Government projects, and Tenders
• Directed workflow, acting as intermediary between all departments by arranging conference calls, scheduling meetings
• PRODUCT: Security Products- CCTV, Gates and Barriers, Bio-metrics, Access Control, Bio-Locks, HR Payroll Software, Bulk SMS

• Inbound and Outbound Calls, Lead Generation
• B2C Sales, Achieving Sales Target and KPIs
• Placed outbound sales calls as directed
• Administrative Work Using Tools such as Microsoft Excel/Word/Outlook
• Develops Specific plans to ensure revenue growth of the company
• Client Relationship Management and Customer Service
• Worked with Customer Service and Product Development departments to enhance overall customer experience
• Utilized excellent negotiation skills
• PRODUCT: UPVC Windows and Doors