Gaye Dowden
Eagleby
Summary
To be a valued team member who is an asset to an organisation whilst developing further skills and knowledge in both my personal and working environment.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilises effective communication and organisational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
43
43
years of professional experience
Work History
Medical Receptionist
Primary Medical Care Center & Urgent Care Clinic
07.2017 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers. (including Hicaps, Medicare and DVA)
- Handled work cover and CTP claims with Allied health.
- Proccessed care plans for Patients
- Processed NDIS claims
- Ordered equipment and products for the Physiotherapists
Optical Assistant/Receptionist
Stuart MacFarlane Optometrist
01.2015 - 01.2017
- Reception
- Cash handling
- Cleaning
- Customer service
- Digital retinal photography
Optical Assistant
SpecSavers Hyperdome
07.2014 - 01.2015
- Sales
- Operate the till
- Cleaning
- Customer service
Packer
The Smiths Snackfood Company
01.2006 - 01.2013
- Packing
- Time management
- Manufacturing team environment
- Workplace health & safety
- Staff & management liaison
- Training new staff
Receptionist
Sutton Optometrist
01.1981 - 01.1991
- Customer service
- Administration
- Dispensing
- Stock control
- Cash handling
Skills
- Front desk operations
- Telephone etiquette
- Appointment Scheduling
- Customer Service
- Cash Register Operation
- Records management
- Cash Handling
- Proven work record of delivering a high standard of work
- Ability to work in a diverse team environment and contribute towards team goals
- Strong level of commitment and work ethic
- Excellent time management skills
- Ability to liaise with a diverse range of people
- Excellent communication skills
- Understanding OHS
Timeline
Medical Receptionist
Primary Medical Care Center & Urgent Care Clinic
07.2017 - 12.2023
Optical Assistant/Receptionist
Stuart MacFarlane Optometrist
01.2015 - 01.2017
Optical Assistant
SpecSavers Hyperdome
07.2014 - 01.2015
Packer
The Smiths Snackfood Company
01.2006 - 01.2013
Receptionist
Sutton Optometrist
01.1981 - 01.1991
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