Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaye McVilly

Garvoc,VIC

Summary

Dynamic small business co-owner at Terang Country Bakery, adept in operations management and customer relations. Successfully implemented marketing initiatives that boosted brand visibility and enhanced customer engagement. Proven ability to foster teamwork and collaboration while managing vendor relationships and optimizing business strategies for growth. Committed to excellence and driven by results.

Overview

19
19
years of professional experience

Work History

Small Business Co-Owner

Terang Country Bakery
02.2017 - 05.2025
  • Assisted in developing business strategies to enhance customer engagement and retention.
  • Supported daily operations by managing inventory and ensuring product availability.
  • Learned financial management principles, including budgeting and expense tracking.
  • Collaborated with vendors to source quality materials and negotiate favorable terms.
  • Implemented marketing initiatives that increased brand awareness within the local community.
  • Maintained accurate records of sales transactions and customer interactions for analysis.
  • Adapted quickly to changing business needs, contributing to team problem-solving efforts.
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
  • Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
  • Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
  • Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
  • Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
  • Trained and motivated employees to perform daily business functions.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Lifestyle Assistant

Timboon & District Healthcare Service
01.2011 - 10.2016
  • Managed logistics for events and activities, enhancing client engagement and satisfaction.
  • Researched local services and resources, providing clients with tailored recommendations.
  • Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
  • Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
  • Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
  • Facilitated group sessions and learning discussions to further objectives.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Developed and implemented activities to improve clients' quality of life.
  • Helped clients to maintain independence and quality of life.

Occupational Health and Safety Officer

Timboon & District Healthcare Service
01.2011 - 10.2016
  • Conducted comprehensive risk assessments to identify workplace hazards and implement preventive measures.
  • Developed and delivered training programs on safety protocols and regulatory compliance for employees.
  • Monitored workplace environments to ensure adherence to health and safety regulations, fostering a culture of safety.
  • Collaborated with management to refine safety policies, aligning with industry best practices and legal requirements.
  • Analyzed incident reports to identify trends and recommend improvements for enhanced workplace safety measures.
  • Led safety audits and inspections, providing actionable insights for continuous improvement initiatives across operations.
  • Enhanced workplace safety by conducting regular inspections and implementing effective hazard control measures.
  • Maintained compliance with OSHA regulations by ensuring proper documentation, reporting, and recordkeeping.
  • Developed emergency response plans to ensure organizational preparedness for various types of incidents.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.

Hotel Services Assistant

Timboon & District Healthcare Service
12.2005 - 01.2011
  • Ensured cleanliness and sanitation of patient rooms, common areas, and restrooms.
  • Operated industrial cleaning equipment to maintain high hygiene standards.
  • Collaborated with healthcare staff to prioritize urgent cleaning tasks.
  • Implemented efficient cleaning schedules to optimize time management across shifts.
  • Monitored inventory levels of cleaning supplies and reported shortages promptly.
  • Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
  • Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
  • Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
  • Promoted a safe working environment for all personnel by consistently utilizing proper personal protective equipment and following safety guidelines.
  • Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
  • Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
  • Maintained compliance with regulatory requirements by keeping accurate records of completed tasks on a daily basis.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Education

Associate Diploma of Accounting -

South West Tafe
Warrnambool, VIC

Skills

  • Sales management
  • Human resources
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Team collaboration and leadership
  • Work Planning and Prioritization
  • Employee training
  • Quality assurance
  • Business development
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Self motivation

Timeline

Small Business Co-Owner

Terang Country Bakery
02.2017 - 05.2025

Lifestyle Assistant

Timboon & District Healthcare Service
01.2011 - 10.2016

Occupational Health and Safety Officer

Timboon & District Healthcare Service
01.2011 - 10.2016

Hotel Services Assistant

Timboon & District Healthcare Service
12.2005 - 01.2011

Associate Diploma of Accounting -

South West Tafe

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Gaye McVilly