Gaye Trapnell

Assisted prep students with there personal learning to read program

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.
• Executed visual merchandising strategies to attract customers and drive sales.
• Communicated orders to vendors, scheduling carriers for pickup if needed.