I am a passionate customer focused professional with over 15 years of experience.
I have experience in large chain department and store management, as well as experience running small businesses end to end. For the past few years I have been focused on studying and running a home based business whilst being a dedicated care giver.
I am now in a position to make my way back into industry based roles and looking for the right company and opportunity to re-establish myself. I believe I have a lot to offer in regards to experience, work ethic and motivation.
Providing care and support for my daughter, wo has ASD. Focused on building independence and self care through critical development and school years.
Concurrently studying a Diploma of Natural Health (Food Science & Nutrition), which is linked to both personal passion and previous industry experience.
From 2021 to early 2024 our family was also based in Singapore due to my husbands work, where I was focused on supporting my family and completing studies..
Owner of personal training, pilates, yoga and group fitness business. Established large client base over multiple years through mostly word of mouth and referrals. Also sub contracted for multiple large gyms and studios in surrounding suburbs
Teaching, Admin, Training and Reception duties for busy Yoga studio. Focus on customer service and quality of experience in premium environment
Conducted daily store operations, including opening and closing procedures and cash handling. Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Resolved customer complaints in a timely manner. Ensured compliance with safety regulations and company policies.
Conducted daily store operations, including opening and closing procedures and cash handling. Monitored inventory levels and placed orders to restock shelves. Established customer service standards and monitored staff compliance. Resolved customer complaints in a timely manner. Recruited, trained and supervised new employees.
Part time return to work role with young children. Focused on customer service, cashier duties, food preparation, cleaning and stock management. Assisted with managing stores on weekends, training new staff and covering manager leave.
At home focused on raising my two children and managing home duties
Front End manager. Leading a team of more than 50 employees, ensuring that all tasks are completed efficiently and on time. Servicing thousands of customers per day and over $600k in sales per week. Coached and trained new staff members, providing guidance on department policies and procedures. Ensured compliance with all safety regulations in the workplace. Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Worked multiple casual and part time roles in restaurants, cafe's and supermarkets whilst completing studies