Gayle Cole
Millgrove,VIC
Summary
Detail-oriented professional with over 14 years of experience in front desk operations and office supply management. Proven ability to facilitate customer account management and streamline payment processing, ensuring efficient office functions and high levels of client engagement.
Overview
15
15
years of professional experience
Work History
Receptionist
Yarra Ranges Physiotherapy
Yarra Junction, VIC
03.2009 - 12.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Skills
- Customer service
- Customer account management
- Payment processing
- Office supply management
- Team collaboration
- Front desk operations
- Greeting and seating clients
References
References available upon request.
Timeline
Receptionist
Yarra Ranges Physiotherapy
03.2009 - 12.2023