Gayle McCahon
Mildura,VIC
Summary
My first job just out of high school was in Hammerton's Jewellers in MIldura for 7 years.
I then relocated to Adelaide where I was a coach attendant for Greyhound Coachlines for 6 years with some relief work in their booking office.
Then a small stint at Select Copiers helping tidy up their data base while I was achieving my light rigid driver licence and accreditation.
For the nest 15 years I worked with 3 companies conducting tours in and around Adelaide.
For the past 14 years I have worked as a Tourist Information Officer at the Mildura Visitor Information Centre for Mildura Rural City Council.
It was an amazing high intensity (at times) career specialising in accommodation and customer service.
I also had 2 brochure store rooms to restock and keep organised.
We had a gift shop which was always needing restocking and cleaning.
First and foremost was Customer Service related duties, which was so interesting and at times extremely busy and demanding.
There were a number of different online booking systems selling bus tickets, theatre tickets, accommodation and tours.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Mildura Rural City Council
09.2009 - 02.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Education
Year 10
Mildura High School
1973
Skills
- Carrier Relations
- Customer Service and Assistance
- Customer Relationship Management
- Customer Service
- Special Requests
- Effective Written and Verbal Communication
- Customer Order Management
- Customer Relations
- Good Communication Skills
- Energy Conservation
- Cash Register Operations
- Call Centers
- Valid Driver's License
- High-Volume Call Environments
- Credit Card Applications
- Team-Building Exercises
- Excellent Written and Oral Communication
- Telephone Etiquette
- Microsoft Office
- Persuasive Techniques
- Cultural Awareness
- POS Systems and Ordering Platforms
- Microsoft Access
- Accurate Recordkeeping
- Cash Counting
- Sales and Upselling
- Customer Information Databases
- Ability to Work Independently
- Order and Refund Processing
- Document and Records Management
- Customer Data Confidentiality
- Complex Product Knowledge
- Merchandise Orders and Exchanges
- Online Chat
- Calm and Professional Under Pressure
- Team Meetings
- Understanding Customer Needs
- Administrative and Office Support
I am a very organised and professional worker who strives for high expectations, reliable and can wo
I am a very organised and professional worker who strives for high expectations, reliable and can work alone or in a team environment.
Timeline
Customer Service Specialist
Mildura Rural City Council
09.2009 - 02.2023
Year 10
Mildura High School
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